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What Alexa's Smart Display Can Teach Your Call Center

Visual IVR

What is an IVR, and what are the benefits of visual IVR?

IVR stands for interactive voice response, though it is infamously referred to as irritating voice response. Visual IVR attempts to change that for good, by serving as a visual companion to your IVR that helps you engage your callers on both voice and visual modalities.

Your callers can talk to your IVR as well as tap on a screen, and text with a virtual agent. The future of customer experience is multimodal. Visual IVR is a gateway to that multimodal future.

Besides delivering an engaging multimodal experience, visual IVR also boosts self-service rates and cuts down on misdirected call transfers. It’s good for the contact center bottom line and great for customer experience.

Try the demo on your smartphone now. Check out our customer case studies and learn how to get multimodal customer experience right.

High Call Volume Visual IVR

High Call Volume Visual IVR

When your call center’s dealing with high call volume, there’s one solution: Let Visual IVR self-service guide your callers. Launch in 24 hours.
Customer Assist

Customer Assist

Assist your customers in real-time with multimodal virtual agents and visual IVRs to boost digital adoption and self-service containment.

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