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Contact Center Automation

Contact center automation is the practice of simplifying a customer interaction by automating everything that should be automated.

Contact center agents engage customers in conversations about business processes. A good contact center automation solution automates and streamlines both conversations and business processes. Therefore, contact center automation applies artificial intelligence, process automation, and robotic automation to hyperautomate the customer experience.

Check out our blog posts, webinars, and customer case studies on the topic. Let us know what contact center automation means to you.

Jacada Interact | Contact Center Automation Platform

Jacada Interact | Contact Center Automation Platform

Contact center automation platform helps you to understand customer intent, automate processes, and assist the customer and the contact center agent in real-time.


Start assisting your customers and contact center agents today. Jacada's here to help with a usage-based pricing model proven to deliver ROI in weeks.

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