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How to Cut Call Center Agent Onboarding Time in Half

Agent Assist

Agent Assist is software that boosts the performance of contact center agents by assisting agents in real-time, during live customer interactions.

That means more sales, fewer errors, and faster resolution of customer requests, without the weeks and months of training and onboarding.

Agent Assist helps your agents diagnose what your customers need, automates their mundane tasks, and guides agents in real-time to next best actions in a simple and instructive user experience.

Agent Assist

Agent Assist

Agent Assist is AI and RPA powered software that helps every agent in your contact center sell to, serve and save your customers just like your best agents.
What is Agent Assist

What is Agent Assist

Agent Assist software boosts the performance of your contact center agents by assisting them in real-time, during live customer interactions.

How to Save the Modern Contact Center Using

Real-time Assistance!

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Reduce the long hold times at your call center. Hold time is the average time the customer wait in the queue before being answered.

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Seamless customer experience is the customer moves from one channel to other channel(offline or online), without any interruptions or difficulties. Customers sees the same branding and structure.

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Why Adopt Automation When I Have WFO

Discover how call center automation can support traditional WFO workforce optimization coaching on the Jacada blog. Remove obstacles, merge systems, engage employees.

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