Accenture is a global management consulting, technology services and outsourcing company, with net revenues of US$19.70 billion for the fiscal year ended Aug. 31, 2007. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments.

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Amdocs is the market-leader in customer experience software solutions and services for the world's largest communications, entertainment and media service providers. Its portfolio powers The New World of Customer Experience™, where a wide array of innovative and personalized services are delivered seamlessly to end users, regardless of device or network. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control and optimization, coupled with professional and managed services, has accelerated business value for its customers by streamlining complex operating environments, reducing costs and speeding time to market for new products and services. Amdocs and its more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2014.

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Anixter is a leading global distributor of communications and security products, electrical and electronic wire and cable, fasteners and other small components. We help customers specify solutions and make informed purchasing decisions around technologies, applications and relevant standards.


AGC Networks Ltd. is India’s Leading Solutions Integrator in Unified communications, AV solutions, Collaboration, Network infrastructure, Information security and Consulting & PSO’. AGC has been delivering customized business solutions that help organizations accelerate revenue growth, increase market penetration, optimize operating costs and improve employee productivity, by embedding communication in their business processes.

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Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.

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Nihilent Technologies, part of the $ 4 billion Dimension Data group (LSE: DDT), is a global consulting and solutions integration company using a holistic and systems approach to problem solving. Headquartered in Pune, India, Nihilent has extensive experience in international consulting, IT outsourcing and IT services. Nihilent’s operations span across North America, Europe, Africa, Middle East and Asia. Since its inception in 2000, Nihilent has become one of the largest and most reputed Indian consulting/IT Companies in the emerging markets of Africa. Nihilent offers a range of consulting led services in a cross section of industry domains like BFSI, Supply Chain and Logistics, Mobile Computing and Telecommunications, Media and Entertainment, Government and State-run Enterprises, Technology related services, Healthcare and Small and Medium Enterprises to a vast customer base across Africa.

Teleperformanceare the worldwide leader in multichannel customer experience, providing customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals. Teleperformance operates around the world, 24/7, and integrate all communication channels to create unique solutions and deliver outstanding customer experiences.

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Wipro Technologies, a division of Wipro Limited (NYSE:WIT) is the first PCMM Level 5 and SEI CMM Level 5 certified global IT services organization. Wipro Technologies was recently assessed at Level 5 for CMMI V 1.2 across offshore and onsite development centers. Wipro is one of the largest product engineering and support service providers worldwide. Wipro provides comprehensive research and development services, IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development, and maintenance services to corporations globally.

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Amergy is a consulting company and system integrator focusing on the field of customer services, offering comprehensive consulting services and technical solutions for customer service organizations. Amergy supports their customers to optimize the critical success factors for customer service excellence - “People” – “Technology” and “Processes”. Amergy supports its customers as a reliable and flexible partner to be competitive in dynamic markets. Amergy employs a team of highly qualified and motivated experts at the sites located in Vienna and Bucharest.

Bell Integrator , Since 1999 Bell Integrator provides a full range of services from the development and testing to support and quality control of IT solutions optimized for the customers’ needs. Key areas of activity: consulting services, solutions design&delivery, monitoring, quality assurance (quality control), technical support&maintains.

Bell Integrator has many years of experience in software development for various industries: telecommunications, banking, transport, retail sales and medicine and own offices in Russia, Belarus and USA.

BERICON, headquartered in Bad Homburg, Germany, is an international consulting and service provider for intelligent telecommunications infrastructure responsible for optimizing all communication channels of global business customers (phone, e-mail, fax, web, social media, SMS, IN and (e.g. visual) IVR applications and many more). BERICON creates tailored and forward-looking customer contact processes of the next generation refined with individual solutions and optimized product packages. BERICON is the central contact point for all questions concerning telecommunications (ICT) with a widespread and up-to-date overview of the whole market. Furthermore there is a strong focus on cloud services, mobile customer services and best-of-breed customer experience approach and strategy.

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Comtrust Company was established with the introduction of the  SAP Contact Center in the cloud to the polish market. In 2012,  the company broadened its range of solutions and it now collaborating with  Jacada. Comtrust currently offers a full suite of solutions to meet the needs of  the call-center market in Poland. The company offers, amongst others leading Contact Center solutions, WMF class system, unified agent desktop and mobile customer service solutions.

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Cornastone Enterprise Systems (South Africa) offers high end business infrastructure solutions, system management and integration, focusing on total solution delivery.


Datapoint (Spain) is an established and trusted integrator of contact centre and communication solutions with more than 42 years’ experience.  Datapoint’s offices  are located in Barcelona, Dublin, London, Madrid, Milan, Munich, Paris and Utrecht. Datapoint  specializes  in combining technology from the leading vendors with the skills of its own experts based throughout Europe to provide a complete solution.  Datapoint has  more than 550 clients in 41 countries, including responsibility for supporting over 5,000 sites in those territories.

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ERGOMAN provides innovative Communication and Business Software solutions. During the last fourteen years ,we have offered a large number of telecommunication & information technology products and solutions to our clients in different markets. We are recognized for managing complex projects of high importance and this is our valuable asset for our business development in Greece and European Union. Our strategic goal is to help our customers redesign their business processes & transform the way they work. If they Succeed, we grow!

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Incom is the leader of IT market in Ukraine, solves business problems via Information Technology. High competence of Incom’s specialists in the field of IT combined with knowledge in the area of organizational management and industry expertise allow it to build effective and optimal solutions to the customers. Incom is the only IT company with 28 offices in major cities throughout the territory of Ukraine and representative offices in the Republic of Kazakhstan and the Republic of Belarus and as a result has ability to meet the service requirements of its customers as soon as possible. By the results of research, held by the British agency in May 2013, the company took 95 place in the "European System integrators - TOP-500" rate and became the first among the Ukrainian companies. The company's history dates back to 1990.


INLINE Technologies, Russia - part of ITG (INLINE Technologies Group) group of companies, is a universal IT integrator, specializing in construction, integration and implementation of IT infrastructure; development, delivery, installation, maintenance and support of IT infrastructure, networks and communication systems. INLINE Technologies has been operating on the Russian market of systems integration since 1999.

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ITNav Pro enables organizations to obtain business value in the areas of improving customer acquisition, increasing customer retention & growth, delivering high quality experiences, and providing efficient management.We have more than 10 years of experience in helping organizations to build their Contact Centers and solve some of their biggest business communications challenges. We enable organizations to obtain business value, improve customer acquisition, increase customer retention & growth, deliver high quality experiences, and provide efficient management.


Kobil solutions set a benchmark in digital identity and high-secure data technology. Founded in 1986, the Kobil Group, headquartered in Worms, Germany and proud of its 120 employees, is pioneer in the fields of smart card, one-time password, authentication and cryptography. Core of the Kobil philosophy is to empower a complete identity and mobile security management on all platforms and communication channels. Nearly half of Kobil employees work in the development including leading specialists in cryptography. Kobil plays a crucial role in the development of new encryption standards. Companies like: DATEV, Deutscher Bundestag (Federal Diet), IBM, Migros Bank, Société Générale, ZDF and many others trust Kobil.

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Logica (Sweden) is a business and technology service company, employing 41,000 people. It provides business consulting, systems integration and outsourcing to clients around the world, including many of Europe's largest businesses. Logica creates value for clients by successfully integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs.

M2C (Spain) is an information technology consultancy company, combined with business processes and strategy consulting. M2C focuses on large accounts in the Telecommunications, Insurances, Banking Services, Public Administrations, Industry and Utilities sectors. The way how M2C works is accompanying its customers to make easy their business processes adaptation to reality, as well as their customers life cycle’s management. For M2C, consultancy and technology reach their full sense when they are the tools that allow its clients to be the most competitive in their markets, and when those tools and methodologies optimize the service they give to their own customers. So, M2C is permanently partnering with best-of-breed technologies to use them with the best functional knowledge optimizing and making efficient the business processes.


Founded in 1986, Taldor designs, develops and provides complete solutions to their clients, solutions which consist of software systems, project operation, infrastructure setup and support services. Taldor helps companies in all industries to focus on their core business, enabling operational flexibility in today's frantic business world. Assisted by strategic partnerships with international technology providers, along with a local understanding of each client's unique attributes - Taldor successfully integrate a range of advanced products to provide a comprehensive system solution. Taldor’s  solution portfolio covers customer relationship management, information security, IT experts, business process outsourcing, data improvement and scanning, geographical information systems, ERP systems, government systems, self-service workstations, software system development, communication networks, support and service.

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Tellence is a research and development solution center, focused on software development & product quality assurance. Tellence offers a wide range of development capabilities and state of the art technologies. Tellence headquarter is in Bucharest, Romania with presence in Israel.

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Tieto (Germany) is an IT service company providing IT, R&D and consulting services. With approximately 17,000 experts, they are among the leading IT service companies in Northern Europe and the global leader in selected segments. Tieto specializes in understanding their customers' businesses and needs and their superior customer centricity and expertise in digital services sets Tieto apart from their competitors.

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Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.0 billion company with 105,400+ professionals across 90 countries, helping over 800 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2015 List.

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Dimension Data accelerates the ambitions of its clients by delivering exceptional value through its great people. As an organisation we’re inspired by teamwork, innovation, diversity, and integrity. We’re driven by professional excellence and always place our clients at the centre of everything we do. As a global leader in the provision and management of specialist IT infrastructure solutions and services, let us bring your ambitious ideas to life and accelerate your

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Excelr8 Asia introduces cutting edge software and cloud solutions to customers and partners in the Asia Pacific (APAC) region. They do this by finding innovative software and cloud solution providers, which have been successful outside of the APAC region, and whose companies are eager to take advantage of the incredible opportunities that APAC represents.

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Optus Business helps unshackle organizations from old systems and old thinking by combining technology solutions and service to deliver business outcomes. Regardless of whether your priority is mobilizing your workforce, minimizing risk, integrating multiple channels or finding new revenue streams, we navigate your people, infrastructure and business toward your end goal. Backed by the international strength of the SingTel group and the power of locally owned 4G mobile, fixed and satellite networks, we bring together best of breed partners to create the solution that’s right for your business.


TeleApps combines specialist consultancy, application development and enterprise grade solutions to empower your organisation. We deliver innovative and market driven applications, solutions and consultancy services that are focused on maximising results to you and your customers.

North America Partners

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Automated Voice & Data Solution (AVDS) (, founded in 1992, delivers “deliberately different” communications solutions and services to enterprise and contact centers. Beginning with its partnership with Interactive Intelligence in 1998, AVDS has provided innovative technology to its valued clients to help them improve their own customer service and operations, reduce costs, help use technology to their best advantage and maintain a competitive edge. Its portfolio of solutions also includes IBM Social Collaboration Software, video conferencing, custom applications to fit specific industries, Consulting and Managed Services, cloud/premise based solutions, and stand-alone communications tools—altogether delivering options and flexibility to organizations. AVDS has customers across the U.S. and overseas, representing all industries, government, and education, from small to large businesses, enterprise, and contact centers.

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EPIC Connections is a leading global provider of contact center consulting and outsourcing services. EPIC delivers operational and technical strategies for cost savings and revenue growth. With EPIC Managed Services Technology Suite, clients access contact center applications via cloud-based solutions. These solutions are used by enterprises of all sizes and industries that require access to world-class tools on an on-demand basis, with minimal capital outlays.

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Vocantas is a leading developer of hosted and premise-based interactive voice response solutions (IVRS) using advanced computer telephony and speech recognition technology to provide businesses and service providers with more efficient outreach capabilities. Vocantas solutions help organizations in the higher education, utilities, healthcare and customer service environments improve outreach and engagement while reducing operating costs.

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First Tech has been in operation since 1995 developing business projects that require high specialization in information security, call center, unified communications, video conference and networking, and delivering services as differential. They have offices in São Paulo and Rio de Janeiro, with more than 120 clients among the most prominent companies in the market. For more information, visit

CALA Partners


Alfa 2mil9 began operations in March 2012 with the primary objective of meeting the wireless needs of companies that are Integrators (Solution Providers to the end user), this in order to serve as their key wireless consultants.


Ampla Integration specializes in telecommunications solutions for network data, voice, image, and security (video surveillance, access control, and IFDS - detection and fire alarm).

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B-Quad Communications Corp. is a Miami based systems Integration company, specializing in advance voice and data technologies and serves new and start-up Telecommunications operators, Internet Service Providers, and Corporate customers in Latin America Latin, and the Caribbean. B-Quad’s integration solutions includes broadband wireless, IP security, cellular infrastructure, call center optimization, metro Ethernet solutions, satellite solutions, and professional services.

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Founded in 1993, BRQ is one of the main IT services companies in Brazil with more than 4,000 professionals spread around offices in São Paulo, Alphaville, Rio de Janeiro, Curitiba, Recife, Aracaju, Salvador, Brasília and New York.

In a fast and flexible manner, the company has been constantly trying to go beyond its customers’ expectations. It has been recognized by IDC as the largest Brazilian IT services company in financial services and by Gartner as a leader in IT services.

The company offers a range of services, from Application Outsourcing and Service Desk, Customized Application Development, Mobility Solutions, Cloud Computing, IT Consulting and Financial Processes, to Business Process Outsourcing (BPO).

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Conectics is the first and oldest company in Arolen Group, dedicated to the integration of Informatics Technologies, Communications and Information Security. Its products portfolio includes processing solutions, computer sciences, software, security, networks, wiring, video and environmental systems, complemented by an offer of specialized services endorsed by support, development and consulting groups, by the software factory, by the data-center, by the SOC (Security Operations Center) and by the Securen® division (Managed Security Services Provider).


Datacom (Datagrama Comunicaciones S.A.) is the company with the broadest experience in communications in the region, and offers, with excellence, state-of-the-art, customized technological solutions to meet the clients´ needs. The services are provided from the headquarters located in Costa Rica, El Salvador, and Panama.


InterGroup Consultores is a a software house specialized in change processes with the experience of over 30 years dedicated to technology, 20 of them managing projects in banking in various countries in Latin America; the professionalism of a strong team of experienced partners in the management of information and the tools from our strategic partners to provide informatics solutions for the future.

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Interastar provides strategic IT consulting based on responsibility and strong ethics. Interastar is a technological partner that seeks to improve and optimize business performance though reliable and cutting edge technology solutions. With years of experience on contact center best practices, communication technologies and development methodologies, Interastar delivers value in implementing and developing IT solutions for several vertical industries including: Telecom, Services, Insurance and Contact Centers.

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IU is aimed at providing technological solutions in the area of Communications Engineering involving the implementation of a number of tools aimed at integrating technology support.

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N1 Telecom focuses on the distribution of products and solutions for corporate and government segments offering a complete set of professional services, tools, and resources that ensure the sustainability of business and technological evolution to its customers, suppliers and business partners.

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Quantic Vision, SA is a young and dynamic “Start-Up” technological company formed by 80% of specialized engineers, working daily to develop and implement applications focused on optimizing the relationship between companies and their customers with technological solutions; located in the International Technology Park of Panama: City of Knowledge.


Target Solutions is a Technology Company specialized in IT and Telecommunication Solutions. Our team is specialized in software development, system integration and management solutions for highly heterogenous and multi-vendors environments.