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Zendesk logo RGB Zendesk Ticket Guidance

Add Guidance and Workflow within Zendesk to Ensure Efficient Ticket Resolution

Installation is Only a Click Away

Jacada Ticket Guidance is easily installable directly from within the Zendesk Appstore. Your subject matter experts can quickly use a graphical “drag and drop” environment to easily build flows to guide your agents with the next best action to resolve the ticket. Changes can be made in real-time ensuring constant improvement of your interactions.

 



Installable directly from within the Zendesk Appstore!

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Support tickets are growing increasingly complicated, with agents needing to understand complex product configurations, technical troubleshooting and multi-vendor solutions. Without the relevant know-how, agents are unable to deliver effective ticket resolution, increasing both customer and agent frustration.

 

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Why not consider advanced Ticket Guidance? Jacada Ticket Guidance embeds agent guidance and scripting directly within Zendesk while working on a ticket. Agents are guided step by step on the most efficient route to resolve complex tickets, resulting in a far more efficient work process and a marked increase in resolving the issue correctly the first time.

 



Benefits

  • Fast and effective ticket resolution, regardless of complexity level
  • “Next-Best-Action” capabilities all within the ticketing system you already love
  • Agents are transformed into technical support experts, dramatically reducing training time
  • Easy and quick installation
  • The ability to pause and resume the script when a call is dropped or interrupted.
  • Ability to integrate to backend systems to pull relevant personalize data.
  • Happier customers