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Most Self-Service Solutions are One-Size Fits None

The inability of most self-service solutions to personalize experience is a fatal flaw. Customer expectations are not understood, are not accommodated, and are not anticipated; all of which leads to irrelevant or contradictory recommendations.

Identify Intent

Identify Intent

Jacada solutions focus on personalizing the customers experience from the beginning of each and every interaction providing effortless authentication and intent recognition

Customized Content

Customized Content

Contextualized and personalized menu options eliminate the potential for additional noise. Smart options like the ability to explain an unusually high bill better accommodate the current need

Journey Tracking

Journey Tracking

Our web intelligence coordinates customer interactions across channels so that your Member Services associates have deep insights about your customer’s journey to the contact center

Customers abandon unhelpful self-service experiences. They form a negative bias against the process and reduce the likelihood that they will make the attempt next time

Work with Jacada to deliver personalized and successful self-service experiences

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