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Autonomous CX

Interact

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The Automation Platform for designing both assisted-service and self-service interactions across the entire customer journey

Why Consider Jacada Interact?

Jacada Interact is not only the culmination of our experience delivering customer service solutions for over 25 years, it is also the incorporation of industry-leading AI and Jacada’s own robotic automation technologies to create bot driven outcomes for customer service.

Effortless Customer Experience:

Effortless Customer Experience:

Boost net promoter scores and other measures of customer loyalty by reducing or eliminating customer effort, through cognitive engagement and robotic process automation.

Reduced Cost to Serve:

Reduced Cost to Serve:

A good virtual assistant should be measured by its ability to significantly reduce calls or contacts to the contact center, hence significantly reducing operating costs. Jacada Intelligent Assistant promotes customer self-service effectively reducing staffing requirements.

Driving Digital Adoption

Driving Digital Adoption

Using innovative solutions like Visual Interactive Voice Response that complement Intelligent Assistants, Jacada promotes digital adoption and creates sticky digital habits for customers across the entire customer lifecycle.

About Interact

Jacada Interact is a low-code customer service automation framework that enables business users to rapidly design and manage both agent assisted-service and customer self-service interactions.

The designer helps business users and IT personnel build rich user experiences leveraging menus, carousels and other rich media that reduce the effort required to engage in conversations.

Interact is available both as a cloud service or on-premise implementation. It supports advanced environment management commonly expected in large enterprise organizations.

Architecture

Benefits

No Coding

No Coding

Business Analysts control 100% of the Conversational CX.

Rich UI

Rich UI

Engaging & Efortless UX delivered without code.

Integrations

Integrations

RPA & Integration deliver customer outcomes.

Omnichannel

Omnichannel

Context Store drives omnichannel personalization and maximizes contact volume reduction

Blended Workforce

Blended Workforce

Configurable Live Assistance for Bots & Customers drive CX and operation efficiencies.

Security

Security

Cloud based AI, secured, Data security, privacy laws & regulations.

Performance

Jacada Interact is built with large scale and performance in mind. The platform is built for multi-tenancy, serving multiple accounts with high volumes and data isolation. Every component of the platform is constructed as a micro-service, allowing it to scale independently and according to needs. The Interact platform is based on MongoDB – the leading no-SQL database, built for agility and high performance.

About Jacada

AUTOMATIONS

SYSTEMS

INDUSTRIES

The Jacada Portfolio

The automation platform, Interact, currently serves the following Jacada solutions that support enterprises in their journey for more efficient operation, without compromising on customer satisfaction.

Assisted-Service

On the agent side, we focus on freeing the call center agent from managing systems while they are interacting with customers. Agents should focus on the customer, not the system. This is accomplished by deploying contact center solutions that unify their desktop applications, provide contextual guidance, and automate processes or tasks. In addition, an Agent Assistant or Chatbot for the agent can answer their questions, guide an agent to the next best action during an interaction, automate redundant processes, and much more

Self-Service

For customer self-service, we develop solutions that guide your customers through a digital support experience that they can access on the web, mobile apps, phone, or any other communication channel. This ensures that your customers have access to the help they need, at the time they need it, without involving a call center agent. An AI Chatbot, or Intelligent Assistant for the customer, acts as a personalized digital helper for all of their service needs.

Jacada Solutions Portfolio

Self
Service

Assisted
Service

Jacada Solutions Empower
the World's Most Trusted Brands

  • Nationwide logo
  • DirecTV logo
  • Cox logo
  • Priceline logo
  • Telefonica logo
  • Blue Cross Blue Shield logo
  • Capita logo
  • AIG logo
  • E-On logo
  • Georgia Natural Gas logo
  • HOT logo
  • Leumi Card logo
  • Liberty mutual logo
  • Vodafone logo
  • O2 logo
  • Manulife Financial logo
  • Turk Telekom logo
  • UBS logo

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