Jacada Interact is a low-code customer service automation framework that enables business users to rapidly design and manage both agent assisted-service and customer self-service interactions. The designer helps business users and IT personnel build rich user experiences leveraging menus, carousels and other rich media that reduce the effort required to engage in conversations. Interact is available both as a cloud service or on-premise implementation. It supports advanced environment management commonly expected in large enterprise organizations.
Business Analysts control 100% of the Conversational CX.
Engaging & Efortless UX delivered without code.
RPA & Integration deliver customer outcomes.
Context Store drives omnichannel personalization and maximizes contact volume reduction
Configurable Live Assistance for Bots & Customers drive CX and operation efficiencies.
Cloud based AI, secured, Data security, privacy laws & regulations.