Jacada Intelligent Assistant is a virtual customer assistant that will engage your customers and prospects in automated conversation to answer their questions and complete transactions on their behalf. Utilizing the best of breed natural language understanding and integration with backend systems and robotic processing, Jacada Intelligent Assistant is capable of providing service to your customers that extends far past simple question answering.
More than half of organizations that exist today are investing in bots of some sort. Due to costs constraints, it is no longer a viable option for organizations to continue to increase the number of human agents in a contact center as the organization increases in size.
Organizations are now able to provide automated humanlike conversational experiences at a fraction of the cost of staffing and growing a contact center. Improvements in Natural Language Processing, machine learning and intent discovery/matching has made way for a new era of customer service. Customer service functions that are entirely automated by virtual customer assistants.
An Intelligent Assistant may be appropriate if…
Utilizing the best of breed natural language understanding, a bot framework approach and integration to all channels and enterprise systems, Jacada Intelligent Assistant is a fresh approach to deploying a virtual customer assistant for your customers. The Intelligent Assistant is always available to intuitively answer your customer’s questions and even complete transactions on their behalf. Our Intelligent Assistant will…
Intelligent Assistant will engage in conversation and the exchange of dialog with your customers and prospects to understand their current need and effectively automate the service provided
Match the intent of the customer with the corresponding solution, whether that be anywhere from a simple answer to their question to a detailed process to follow to resolution
Integration with backend systems allows the Intelligent Assistant to handhold the customer through various interactions
If the Intelligent Assistant has not yet been trained on a particular scenario or encounters a roadblock during a customer interaction, contextual transfer to assisted-service ensures customer satisfaction remains high
Engagement with an Intelligent Assistant is possible for your customers via:
Jacada uniquely provides our Intelligent Assistant on both the web-based channels mentioned above and the phone channel, allowing no limit to the way in which your customers interact with the bot.
Driving contact center efficiency can be done through unification, guidance, automation and/or a personal assistant. Which technology is appropriate for you?
Limited utilization of self-service resources – Customers are engaging your contact center in high volumes for support that could be automated in a self-service menu based approach
The need to automate some or all of the role of a customer service representative through a conversational interface and process automation
Many deployments consist of a mix of these approaches. Contact us for a solution overview and to help “right-fit” a solution for you.