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Autonomous CX

Intelligent
Self-Service

Drive digital adoption with guided interactions

Why Consider Intelligent Self-Service?

Effective use of intelligent self-service which includes virtual customer assistants, smart digital routing and contextual guidance can divert customer interactions away from the contact center or expensive phone/chat channels to less expensive, self-service channels. Automated conversation via an intelligent customer assistant can now deliver empathy with the customer whom they are conversing, faster transaction handling, improved customer satisfaction and reduced operating costs.

About Intelligent Self-Service

Jacada Intelligent Self-Service is a category of self-service solutions that are not only the culmination of our over 25-year experience delivering improvements for customer service, it is also the incorporation of the latest AI, Natural Language Understanding (NLU) and robotic automation technologies to create bot driven outcomes. Bot driven outcomes is referring to customer service interactions that are effectively (and often entirely) serviced by bots. Bots that are able to understand the customers intent and lead the customer all the way to the resolution of their inquiry.

Not only do we focus on developing and delivering customer facing bots, we also realize that the average customer service representative (CSR) can also benefit greatly from intelligent self-service. Therefore, our Intelligent Virtual Assistants come in two flavors, Customer Assistant and Agent Assistant. These two technologies are similar but designed specifically to address the unique needs of the agent or customer.

Intelligent Self-Service

Customer Assistant

Customer Assistant

A virtual assistant or sometimes referred to as an intelligent chatbot that engages customers in conversation to answer their questions and complete transactions

Digital Self-Service

Digital Self-Service

Rapidly deploy efficient and personalized phone and website self-service through Visual IVR

Built on the Interact Hub

Jacada Interact is the no-code development platform for designing, testing and deploying all Jacada solutions. Available on-Cloud, or on-Premise, our Interact Hub is designed to be rapidly deployed. Benefits of the Interact Hub include resiliency, scalability, security and access control.

Benefits

Drive Digital Adoption

Drive Digital Adoption

Dramatically increases the likelihood that your customer will adopt and use your various digital assets to effectively self-service their needs

Successful Digital Experience

Successful Digital Experience

For your customers, self-service should be faster, easier and more convenient than the alternative of assisted service. Provide the right answers on all your channels.

Fewer Calls

Fewer Calls

Less inbound interaction volume due to successful self-service, shorter average handle time (AHT) and higher first call resolution (FCR) for the company

Faster Service

Faster Service

Eliminate the need for your customers to wait on hold, repeat the same information over-and-over again and navigate to the right online resource

Service Continuity

Service Continuity

Customers can traverse across different channels while keeping the context of their original intent, enabling seamless continuity from self-service to assisted service

Always Available

Always Available

24-hour-a-day support and immediate access to information without having to wait for a customer service representative.

Jacada Solutions Empower
the World's Most Trusted Brands

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