More than half of organizations that exist today are investing in bots of some sort. Due to costs constraints, it is no longer a viable option for organizations to continue to increase the number of human agents in a contact center as the organization increases in size.
Organizations are now able to provide automated humanlike conversational experiences at a fraction of the cost of staffing and growing a contact center. Improvements in Natural Language Understanding, machine learning and intent discovery/matching has made way for a new era of customer service technology. Customer service functions that are entirely automated by virtual customer assistants.
Utilizing the best of breed natural language understanding, a bot framework approach and integration to all channels
and enterprise systems, Jacada Customer Assistant is a fresh approach to deploying a virtual customer assistant or
intelligent chatbot for your customers. The Customer Assistant is always available to intuitively answer your
customer’s questions and even complete transactions on their behalf.
Jacada Intelligent Assistant is not only the culmination of our experience delivering customer service solutions for over 25 years, it is also the incorporation of the latest AI, Natural Language and robotic automation technologies to create bot driven outcomes. Customer Assistant will engage customers and prospects on both the voice and digital channel, understand their intent, participate in the exchange of dialog and fully assist in accomplishing transactions to drive positive outcomes.
Jacada’s Customer Assistant is made available to customers calling an organizations contact center by utilizing Jacada’s patented digital routing solution. Inbound calling customers are provided the option to pivot the call to a mobile engagement with the Intelligent Customer Assistant. By pivoting the call to a digital interaction, customers now have the ability to self-service their inquiry. With the help of Jacada Customer Assistant, the success of self-service is dramatically improved.
Customers are able to interact with Jacada Customer Assistant directly from an organizations webpage. The interface can be integrated directly into a search-based support webpage or a separate chat interaction popup. The Intelligent Customer Assistant utilizes natural language processing to communicate with the customer and understand the intent of the inquiry. By communicating with the customer, Jacada Intelligent Assistant is capable of servicing their inquiry and completing any transaction that is necessary.
Meet customers of various generations, demographics, and digital comfort where they are at any time