Unattended RPA

Automation built for robots

Houston, we have a problem

According to Deloitte only 3% of firms are scaling their digital workforce. If you want to break through the hype and start scaling your bots, unattended RPA has to play a supporting role, not the only role.

The Jacada Difference

Everywhere you need it

No application or environment boundaries with our Unattended Robots; Web, Windows, Mainframe, Citrix / No Citrix or both for that matter. Over 30 years of automation experience gives us one of the most extensive application coverages in the business.

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Reduce, reuse, recycle

Reduce your design time by reusing unattended automation flows in any mode or channel. Whether it's for standalone unattended, hybrid deployments, or to support digital self-service interactions, our robot factory (Interact) supports a "build once and deploy to many" motto that's built for scale.

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Speed Matters

Your Unattended Bots are battle tested and proven to run 20-40% faster than most competitors. That means fewer bots to do more work at a fraction of the cost.

Who is watching the bots

They run by themselves but they don't always govern themselves. Security, bot management and performance monitoring are three must-haves when it comes to your new digital workforce. We’ve got you covered with an RPA bot monitor.

When you get it right...

  • This US Telco provider boosted agent productivity and streamlined the effectiveness of interactions between agents and customers.
    Optimize agent performance and excel at customer interactions
    • Reduced number of screens navigated by agent
    • Automated complex call processes & eliminated redundant data entry
    • Provide agent with unified customer view of journey & history
    AHT improved by 10%
    50% CSR training time reduced
    From 30 + to 23 Call Centers Consolidation
    6 months Implementation for Fast ROI
  • This Government agency drove error proof processes to eliminate rework and improve customer and employee experience.
    Unattended Automation to drive process automation
    • Use Cases automated:
    • Contract bid
    • Negotiation
    • Document Writing
    • Cost Accounting
    • Award of Projects
    • Use Cases automated:
    • Mainframe App
    • Windows App
    • Powerbuilder App
    83%of manual effort autmated
    1.2M Steps automated
    80-90% Codeless automation solution
    Sunset of multiple contract Management systems
  • This Insurance provider simplified employee experience and boosted significant productivity across their sales, service and processing centers.
    Attended Automation via Customer Service Robotic Process Automation (CSRPA) to improve agent efficiency
    • Use Cases Fully Automated:
    • Billing Inquiry Analysis
    • Insurance Quote Lookup
    • Knowledge Push
    • Automated Documentation
    • Agent Groups:
    • Customer Service
    • Sales
    • Underwriting
    • Processing
    72%of manual effort automated
    20% Reduction in AHT
    40% Reduction in training time (2 weeks)
  • This UK Telco provider increased agent efficiency and improved customer experience across multiple customer touchpoints.
    Attended Automation via Customer Service Robotic Process Automation (CSRPA) to improve agent efficiency
    • Use Cases Fully Automated:
    • Auto-pay Changes
    • Swap SIM Card
    • Unlatching
    • Credit Requests
    • Agent Groups:
    • Customer Service
    • Tech Support
    • Retail Stores
    • Sales & Retentions
    80%of manual effort automated
    45 seconds AHT savings
    50% Reduction in escalations
    40% reduction in training time (2 weeks)

Check out our Robot Factory

Jacada Interact is the no-code development platform for designing, testing and deploying all Jacada solutions. Available on-Cloud, or on-Premise, our Interact Platform is designed to be rapidly deployed. Benefits of the platform include resiliency, scalability, security and access control. View Video

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