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Unattended RPA

Automation built for robots

Houston, we have a problem

According to Deloitte only 3% of firms are scaling their digital workforce. If you want to break through the hype and start scaling your bots, unattended RPA has to play a supporting role, not the only role.

The Jacada Difference

Everywhere you need it

No application or environment boundaries with our Unattended Robots; Web, Windows, Mainframe, Citrix / No Citrix or both for that matter. Over 30 years of automation experience gives us one of the most extensive application coverages in the business.


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Reduce, reuse, recycle

Reduce your design time by reusing unattended automation flows in any mode or channel. Whether it's for standalone unattended, hybrid deployments, or to support digital self-service interactions, our robot factory (Interact) supports a "build once and deploy to many" motto that's built for scale.


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Speed Matters

Your Unattended Bots are battle tested and proven to run 20-40% faster than most competitors. That means fewer bots to do more work at a fraction of the cost.

Who is watching the bots

They run by themselves but they don't always govern themselves. Security, bot management and performance monitoring are three must-haves when it comes to your new digital workforce. We’ve got you covered with an RPA bot monitor.

When you get it right...

  • This US Telco provider boosted agent productivity and streamlined the effectiveness of interactions between agents and customers.
    Approach
    Optimize agent performance and excel at customer interactions
    • Reduced number of screens navigated by agent
    • Automated complex call processes & eliminated redundant data entry
    • Provide agent with unified customer view of journey & history
    Impact
    AHT improved by 10%
    50% CSR training time reduced
    From 30 + to 23 Call Centers Consolidation
    6 months Implementation for Fast ROI
  • This Government agency drove error proof processes to eliminate rework and improve customer and employee experience.
    Approach
    Unattended Automation to drive process automation
    • Use Cases automated:
    • Contract bid
    • Negotiation
    • Document Writing
    • Cost Accounting
    • Award of Projects
    • Use Cases automated:
    • Mainframe App
    • Windows App
    • Powerbuilder App
    Impact
    83%of manual effort autmated
    1.2M Steps automated
    80-90% Codeless automation solution
    Sunset of multiple contract Management systems
  • This Insurance provider simplified employee experience and boosted significant productivity across their sales, service and processing centers.
    Approach
    Attended Automation via Customer Service Robotic Process Automation (CSRPA) to improve agent efficiency
    • Use Cases Fully Automated:
    • Billing Inquiry Analysis
    • Insurance Quote Lookup
    • Knowledge Push
    • Automated Documentation
    • Agent Groups:
    • Customer Service
    • Sales
    • Underwriting
    • Processing
    Impact
    72%of manual effort automated
    20% Reduction in AHT
    40% Reduction in training time (2 weeks)
  • This UK Telco provider increased agent efficiency and improved customer experience across multiple customer touchpoints.
    Approach
    Attended Automation via Customer Service Robotic Process Automation (CSRPA) to improve agent efficiency
    • Use Cases Fully Automated:
    • Auto-pay Changes
    • Swap SIM Card
    • Unlatching
    • Credit Requests
    • Agent Groups:
    • Customer Service
    • Tech Support
    • Retail Stores
    • Sales & Retentions
    Impact
    80%of manual effort automated
    45 seconds AHT savings
    50% Reduction in escalations
    40% reduction in training time (2 weeks)

Check out our Robot Factory

Jacada Interact is the no-code development platform for designing, testing and deploying all Jacada solutions. Available on-Cloud, or on-Premise, our Interact Platform is designed to be rapidly deployed. Benefits of the platform include resiliency, scalability, security and access control. View Video

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