Attended RPA

Automation built for humans

Oh, we get it

Forrester predicts 80% of agent desktop actions are ready for automation. But before you task your unattended bots to do "attended work," proceed with caution...

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...not all bots are created equal

The Jacada Difference

Everywhere you need it

No application or environment boundaries with our Unattended bots; Web, Windows, Mainframe, Citrix / No Citrix or both for that matter. Over 30 years of automation experience gives us one of the most extensive application coverages in the business.

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Your people can't wait

Automate tasks to dramatically reduce cumbersome workflows, but don’t make your humans wait for your robots. Automation at speed is the #1 requirement when working in a human and robot collaborative world and we have you covered with some of the fastest bots in the business.

Say goodbye to "click and pray"

If a robot vendor tells you, "hands off the keyboard and watch the bot work", tell them thanks but no thanks. Jacada Attended bots can automate tasks in parallel and in the background while the human worker continues the process in other applications. Anything less is well, not really attended RPA.

Better Together

A bot without guidance is, well, just another unattended bot. Empower your people with the powerful combination of intelligent guidance AND RPA to facilitate this multifaceted interaction between the bot, human, and your customer.

When you get it right...

  • This US Telco provider boosted agent productivity and streamlined the effectiveness of interactions between agents and customers.
    Optimize agent performance and excel at customer interactions
    • Reduced number of screens navigated by agent
    • Automated complex call processes & eliminated redundant data entry
    • Provide agent with unified customer view of journey & history
    AHT improved by 10%
    50% CSR training time reduced
    From 30 + to 23 Call Centers Consolidation
    6 months Implementation for Fast ROI
  • This Government agency drove error proof processes to eliminate rework and improve customer and employee experience.
    Unattended Automation to drive process automation
    • Use Cases automated:
    • Contract bid
    • Negotiation
    • Document Writing
    • Cost Accounting
    • Award of Projects
    • Use Cases automated:
    • Mainframe App
    • Windows App
    • Powerbuilder App
    83%of manual effort automated
    1.2M Steps automated
    80-90% Codeless automation solution
    Sunset of multiple contract Management systems
  • This Insurance provider simplified employee experience and boosted significant productivity across their sales, service and processing centers.
    Attended Automation via Customer Service Robotic Process Automation (CSRPA) to improve agent efficiency
    • Use Cases Fully Automated:
    • Billing Inquiry Analysis
    • Insurance Quote Lookup
    • Knowledge Push
    • Automated Documentation
    • Agent Groups:
    • Customer Service
    • Sales
    • Underwriting
    • Processing
    72%of manual effort automated
    20% Reduction in AHT
    40% Reduction in training time (2 weeks)
  • This UK Telco provider increased agent efficiency and improved customer experience across multiple customer touchpoints.
    Attended Automation via Customer Service Robotic Process Automation (CSRPA) to improve agent efficiency
    • Use Cases Fully Automated:
    • Auto-pay Changes
    • Swap SIM Card
    • Unlatching
    • Credit Requests
    • Agent Groups:
    • Customer Service
    • Tech Support
    • Retail Stores
    • Sales & Retentions
    80%of manual effort automated
    45 seconds AHT savings
    50% Reduction in escalations
    40% reduction in training time (2 weeks)

Check out our Robot Factory

Jacada Interact is the no-code development platform for designing, testing and deploying all Jacada solutions. Available on-Cloud, or on-Premise, our Interact Platform is designed to be rapidly deployed. Benefits of the platform include resiliency, scalability, security and access control. View Video

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