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csRPA

The #1 Platform for Human & Robot Collaboration

Built for

  • Jacada’s offerings will allow us to improve and automate member service operations while optimizing interactions between customer service agents and credit union members.

    Gary ScaliseCall Center SVP

  • Jacada’s product strategy revolves around customer service use cases and it has a sharp focus on maintaining its leading position in this specific RPA market segment

    Saurabh SharmaPrincipal Analyst

  • Jacada’s uniqueness comes with their ability to deliver on outcomes with one integrated Robotic Automation and AI Hub

    Nischay MittalEngagement Manager – Digital Transformation

The three essential pillars for robot human collaboration

Back office RPA tools cannot deliver the human touch that your customers and agents require. Customer experience doesn't just start and end with an automated task, it begins and ends with a customer interaction. Now is the time to make customer service RPA a part of your automation strategy - a strategy built for automation, built for guidance, built for people.

Built for Automation

Built for Automation

End-to-end automation for your enterprise. Eliminate mundane tasks for customers and agents through fast, scalable attended and unattended RPA

Built for Guidance

Your technology landscape is complex. Bring RPA and intelligent guidance together to make your existing technology work smarter for your customers and your agents.

Built for Guidance

For the People

Built for People

Humans ignore design that ignores humans. Overcome the robot-to-human design challenges in automation with UX design and conversational AI that puts people first

Results that speak for themselves!

Cost Reduction

Millions

In annual savings

Thousands

Agent hours time saved

CX Improvement

98%+

Customer satisfaction

50%

Reduced Customer effort

Digital Adoption

Up to 50%

Increase in self-service

3x

Mobile App Adoption

Operational

>85%

Reduced Training Time

80%

Manual effort automated

Check out our Robot Factory

Jacada Interact is the no-code development platform for designing, testing and deploying all Jacada solutions. Available on-Cloud, or on-Premise, our Interact Platform is designed to be rapidly deployed. Benefits of the platform include resiliency, scalability, security and access control. View Video

Related Blog Articles

Using Robotic Process Automation (RPA) to Reduce Agent Churn

Using Robotic Process Automation (RPA) to Reduce Agent Churn The increasing levels of technology being adopted into the contact center may leave some agents fearing for their jobs, but RPA will only benefit them in the long run.

Which Industries are Already Benefiting the Most from Robotic Process Automation

Robotic Process Automation (RPA) has been one of the most revolutionary products of enterprise technology in the last few years, stirring the winds of change in the business world by enabling increased productivity at reduced costs, and one which will likely eventually be leveraged in just about every industry. In fact, according to a recent report by McKinsey and Company, it’s predicted that automation technologies, such as Robotic Process Automation, (RPA) will have a potential economic impact of nearly $6.7 trillion by 2025! For now, however, there are three particular industries that are most reaping the benefits of RPA, blazing the automation trail. Lets take a look:

Top 5 Automation trends in the Contact Center

It seems automation is everywhere these days, allowing people to accomplish a variety of tasks faster, and the customer service industry is no exception, where technological advancements continue to transform the customer experience, and businesses continue to discover the benefits of real-time automation. Here are the top 5 customer service automation trends in 2018:

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