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Intelligent Agent Assistance | Unify agent desktop to deliver first class customer service

Intelligent Agent Assistance | Unify agent desktop to deliver first class customer service

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Today’s challenge for the agent is the increased complexity of navigating multiple systems on different platform while addressing various interaction patterns. Complex systems often strain the agent’s ability to navigate efficiently, increase average handling time, and drive extensive training periods. The result is non-compliance, inefficiency, and poor customer satisfaction.

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