Today’s challenge for the agent is the increased complexity of navigating multiple systems on different platform while addressing various interaction patterns. Complex systems often strain the agent’s ability to navigate efficiently, increase average handling time, and drive extensive training periods. The result is non-compliance, inefficiency, and poor customer satisfaction.
Agent AssistDemanding callers. Complex processes. Impossible expectations. These are some of top contact center pain points driving...
Agent AssistGartner shares seven knowledge management best practices to deliver great customer service. How do you stack...
Agent AssistBrian Cantor from CCW hosts a discussion and live demo featuring 10 ways to automate learning and simplify contact center...
Copyright ©2021 Jacada Inc.
Copyright ©2020 Jacada Inc.
