Robotic Process Automation For Customer Experience

Jacada’s offerings will allow us to improve and automate member service operations while optimizing interactions between customer service agents and credit union members.

Jacada’s product strategy revolves around customer service use cases and it has a sharp focus on maintaining its leading position in this specific RPA market segment

Jacada’s uniqueness comes with their ability to deliver on outcomes with one integrated Robotic Automation and AI Hub

The Three Essential Pillars For Hyperautomating Your CX

Back office RPA tools cannot deliver the human touch that your customers and employees require. Customer experience doesn’t just start and end with an automated task. It begins and ends with a customer interaction.

As you make RPA a part of your intelligent automation strategy, ask if your automation stack is designed not only to automate but also to guide and delight your customers and employees.

Designed to Automate

End-to-end automation for your enterprise. Eliminate mundane tasks for customers and agents through fast, scalable attended RPA and unattended RPA.

Designed to Guide

Your technology landscape is complex. Bring RPA and intelligent guidance together to make your existing technology work smarter for your customers and your agents.

Designed to Delight

Humans ignore design that ignores humans. Overcome the robot-to-human design challenges in automation with UX design and conversational AI that puts people first.

Results That Speak For Themselves

Cost Reduction

Millions

In annual savings

Thousands

Agent hours time saved

CX Improvement

98%+

Customer Satisfaction

50%

Reduced Customer Effort

Digital Adoption

Up to 50%

Increase in Self-Service

Mpbile App Adoption

Operational

85%

Reduced Training Time

80%

Manual Effort Automated

Check Out Our Robot Factory

Jacada Interact is low code customer service automation software that helps businesses harmonize and elevate their rich and diverse customer experience stack. Go beyond omnichannel customer experience and deliver multiexperience. Harness the power of robotic process automation and drive hyperautomation across the entire customer journey. Enable your business analysts to do it all using our no-code designer. Available from our Public Cloud, and for deployment in your Private Cloud or for On-Premise Data Centers.

Watch the Product Demo