Title: Customer Service Automation: Driving Efficiency in the Contact Center
Hosted by: The Institute of Robotic Process Automation & AI (IRPA & AI)
In Customer Service, automation is key in reducing costs but only if the technology works in tandem with the human counterpart to tackle increasingly complex customer interactions. Done right, RPA in customer service will increase operational efficiency while improving customer and employee experiences. Watch this webinar to learn more about Customer Service RPA.