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Customer Assistant, Contextual Transfer to the Agent and the Jacada Interaction Designer

A customer books and adjusts travel plans while utilizing Jacada solutions

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Mobile Experience, Collaboration with the Agent & Customer Assistant

A customer checks their cellular billing details, engages with a customer assistant, follows troubleshooting guidance and collaborates with an agent

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Customer Assistant, Agent Assistant & Automation with Customer Service RPA

A customer disputes an unusually high bill with an automated Customer Assistant Chatbot, an agent engages with an Agent Assistant Chatbot and Customer Service Robotic Process Automation fulfils processes in the background.

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Proactive Outreach, Customer Assistant, Seamless Escalation & Interaction Designer

Unexpected bad weather can cause havoc on travel plans. Fortunately, this customer can rest assured that Jacada Solutions have him covered

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Before and After Jacada Solutions in a Real World Insurance Case Study

This is a long one but it’s worth it! See how a real-world insurance inquiry would take place before and after Jacada Solutions are implemented

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Mobile Customer Assistant Option to Pivot Call

Provide your customers with the option to pivot a call to a personalized mobile digital experience

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Customer Assistant on the Web

See an example of how a customer can engage with a Chatbot that has been applied to your website

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A Demonstration of Jacada Visual IVR

A customer is interested in enrolling in autopay and utilizes a Chatbot to help with the process

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Personalized Mobile Experience, Customer Assistant, Seamless Escalation to Assisted Service

Digital engagement on the voice channel. Customer views billing details, engages with a Chatbot and connects/collaborates with a live agent

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Customer Service Robotic Process Automation (CS RPA) Explainer Video

An explanation of Robotic Process Automation for Customer Service

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Unified Agent Desktop Explainer Video

See how a unified workspace for a call center agent can help improve and streamline the service provided

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Customer Assistant Explainer Video

What is a customer assistant? Learn more by watching this explainer video.

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Related Blog Articles

Using Robotic Process Automation (RPA) to Reduce Agent Churn

Using Robotic Process Automation (RPA) to Reduce Agent Churn The increasing levels of technology being adopted into the contact center may leave some agents fearing for their jobs, but RPA will only benefit them in the long run.

Which Industries are Already Benefiting the Most from Robotic Process Automation

Robotic Process Automation (RPA) has been one of the most revolutionary products of enterprise technology in the last few years, stirring the winds of change in the business world by enabling increased productivity at reduced costs, and one which will likely eventually be leveraged in just about every industry. In fact, according to a recent report by McKinsey and Company, it’s predicted that automation technologies, such as Robotic Process Automation, (RPA) will have a potential economic impact of nearly $6.7 trillion by 2025! For now, however, there are three particular industries that are most reaping the benefits of RPA, blazing the automation trail. Lets take a look:

Top 5 Automation trends in the Contact Center

It seems automation is everywhere these days, allowing people to accomplish a variety of tasks faster, and the customer service industry is no exception, where technological advancements continue to transform the customer experience, and businesses continue to discover the benefits of real-time automation. Here are the top 5 customer service automation trends in 2018: