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The Jacada Resource Center includes free whitepapers, industry research and webcasts from Jacada as well as industry sources such as Gartner, Frost & Sullivan, Butler Group, Call Center Magazine and many others.

View replays and join some of Jacada's educational, thought provoking, and thought leadership based webinars. Learn about new Jacada products, get industry insights from top experts and analysts, and receive an in-depth look at some of the customer service industry's latest technologies.


Learn how unique Jacada technologies have assisted organizations around the globe increase the effeciency of contact centers and improve their customers experience. See how organizations in industries such as Telecom, Utilities, Retail, Banking, Travel, Insurance, Healthcare, and more have utilized Jacada technologies.


Seeing is believing... and understanding. Here you can view short video explainers of all of Jacada's products and solutions. Learn about how Jacada solutions integrate with other popular platforms such as Avaya, Cisco, Interactive Intelligence, and more. Plus, see demonstrations of how Jacada's unique solutions differ from other offerings in the customer service technology industry.


View a wealth of Jacada experience and knowledge in the customer service technology space. Here you will find research documents presented by leading industry analysts and customer experience thought leaders. Download reports and surveys from customer service consumers as well as from the people responsible for managing and providing good customer service.

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