From Complexity to Competitive Advantage

Strategic Desktop is Key to Helping Leading Marketer Deal with Success and Customer Retention

If you are one of the fastest growing mobile phone and broadband providers in your market, ranked number one in customer satisfaction and in the top 10 places to work, what do you do next? You do what got you there in the first place – focus on customer experience, employee effectiveness and employee morale.

Telefónica O2 is the UK's leading provider of mobile phones and broadband service and was recently ranked sixth in the Best 20 Big Companies to Work for in the UK by The Sunday Times. Telefónica O2 UK now boasts 18.7 million Pay As You Go and Pay Monthly customers.

 

In this video, Cheryl Black, Customer Service Director for Telefónica O2 UK, shares the impact that the Jacada unified desktop solution has had on O2 UK's business. With the Jacada solution, O2 has improved customer retention, improved customer satisfaction and reduced operational costs by millions of dollars per year.

More information:

 

"We are focused on providing the best customer service possible to satisfy and retain our valuable customers… We are very pleased with the results of our unified desktop initiatives and are experiencing an excellent return on the investment we have made with Jacada."
– Cheryl Black,
Customer Service Director, Telefonica O2 UK

 

The Jacada Resource Center includes free whitepapers, industry research and webcasts from Jacada as well as industry sources such as Gartner, Frost & Sullivan, Butler Group, Call Center Magazine and many others.

View replays and join some of Jacada's educational, thought provoking, and thought leadership based webinars. Learn about new Jacada products, get industry insights from top experts and analysts, and receive an in-depth look at some of the customer service industry's latest technologies.

 

Learn how unique Jacada technologies have assisted organizations around the globe increase the effeciency of contact centers and improve their customers experience. See how organizations in industries such as Telecom, Utilities, Retail, Banking, Travel, Insurance, Healthcare, and more have utilized Jacada technologies.

 

Seeing is believing... and understanding. Here you can view short video explainers of all of Jacada's products and solutions. Learn about how Jacada solutions integrate with other popular platforms such as Avaya, Cisco, Interactive Intelligence, and more. Plus, see demonstrations of how Jacada's unique solutions differ from other offerings in the customer service technology industry.

 

View a wealth of Jacada experience and knowledge in the customer service technology space. Here you will find research documents presented by leading industry analysts and customer experience thought leaders. Download reports and surveys from customer service consumers as well as from the people responsible for managing and providing good customer service.