Major Retailer Transforms Customer Service With Jacada Integration and Automation Solution
The third largest ecommerce retailer in the U.S. serves consumers and businesses of all sizes. Headquartered near Boston, the company operates stores throughout the world as well as a robust online retail operation. Customer Service With Jacada Integration and Automation Solution at it's best!
Case Study: Jacada Agent Scripting for Priceline.com
In this case study we discuss how Jacada Agent Scripting enabled the tight and non-intrusive integration of call scripts into Priceline.com’s customer service case management system.