Questions? Feedback? powered by Olark live chat software
Autonomous CX

Customer Service Automation for Public Utility

Our solutions allow you to reduce your inbound contact volume through our Intelligent Self-Service capabilities, as well as provide more efficient customer service in your call center

How can I improve the customer experience at my utility company?

Improve Customer Self-Service

Decision Guide for Intelligent Self-Service: Public Utility

This guide aims to help with formulating your self-service plan and to understand the state of the industry, navigate pitfalls and show how to roll out self-service projects while also minimizing risk.

Improve Agent Engagement

Decision Guide for Intelligent Contact Center Agent Engagement: Public Utility

This guide aims to simplify the confusing agent engagement landscape, navigate pitfalls and show how to roll out assisted-service projects, while also minimizing risk.

Benefits

Increase Self Service

Reduce Call Volume

Automate Processes

Improve Satisfaction

24/7 Support

Use Cases

Examples of Public Utility contact types ripe for automation

Report an Outage

Start/Stop/Transfer

High Bill Inquiry

Budget Billing

Fixed/Variable Rate Plans

Payments

Payment Arrangements

Find Payment Location

Upsell Offers

Take a Meter Reading

Service Appointments

Jacada Solutions Empower
the World's Most Trusted Brands

  • Nationwide logo
  • DirecTV logo
  • Cox logo
  • Priceline logo
  • Telefonica logo
  • Blue Cross Blue Shield logo
  • Capita logo
  • AIG logo
  • E-On logo
  • Georgia Natural Gas logo
  • HOT logo
  • Leumi Card logo
  • Liberty mutual logo
  • Vodafone logo
  • O2 logo
  • Manulife Financial logo
  • Turk Telekom logo
  • UBS logo

We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used, and to tailor advertising. You can read more about our cookie use here in our Privacy Policy. By continuing to use this site you are giving us your consent to do this.