Remember when websites started taking credit card payments? Remember people saying “I would never put my credit card information into some form on the world wide web!” Or how about the first time you heard of someone planning and booking an entire vacation on-line? Or the first time you heard of someone buying a car … on eBay!?
We’ve come a long way, and in a very short amount of time.
So, how is your call center doing? Probably shrunk by 50%, right? Yeah, not so much. Why not? If you can buy a car or book a vacation on-line, why can’t you change your billing address or add a driver to your insurance policy? The point is – you can, and you should.