Jacada Agent Desktop Automation is a component of our Jacada Enterprise Automation offering that is targeted at automating the robotic and error prone tasks of a customer service representative. Our robots work side by side with their customer service representative counterparts in an unobtrusive way to perform the repetitive and error prone data entry and system navigation tasks. Rather than replace the agent, our Desktop Automation solution frees the agent to better focus on servicing the customer.
Reduce Average Handle Time (AHT) and After Call Work (ACW) from robots performing the robotic tasks during a customer interaction
Repetitive and error prone data entry, reentry and manipulation is managed by the accuracy and speed of a preprogramed robot
Improve the customer experience by allowing the agent to focus on the customer rather than system navigation and data entry