Jacada Intelligent Assistant is always available to intuitively assist your customers with their simple or complex customer service support and/or sales related needs. Natural language processing allows the Intelligent Assistant to understand the intent of the customer and guided flows make it transactional for effective and efficient service. Reduce the cost to serve by providing exceptional digital experiences.
Jacada Intelligent Assistant is an interactive virtual agent that is capable of assisting your customers simple or complex inquiries through a chat based interface that customers prefer. The Intelligent Assistant goes far beyond simple question-answer – Through a conversational type dialog with the customer, the Intelligent Assistant is able to understand the intent and sentiment and translate this to actionable transactions.
For example, Jane left her laptop on the plane she just left. She opens a chat session with an Intelligent Assistant and explains, in one sentence, that she left her laptop on the plane. The Intelligent Assistant files a lost & found report and schedules delivery of the found item on behalf of the customer. The Intelligent Assistant provided an instant, accurate and successful interaction that required minimal effort on behalf of Jane.
Jacada Intelligent Assistant provides natural, human-like assistance, without the need for the presence of a trained customer service agent.
Customers are able to interact with Jacada Intelligent Assistant directly from an organizations webpage. The interface can be integrated directly into a search-based support webpage or a separate chat interaction popup. The Intelligent Assistant utilizes natural language processing to communicate with the customer and understand the intent of the inquiry. By communicating with the customer, Jacada Intelligent Assistant is capable of servicing their inquiry and completing the transaction.
Included with Jacada Intelligent Assistant is the Jacada Interaction Platform. A simple to deploy, cloud based or on-premises visual interaction designer. This is where you will train the natural language processing engine as well as build predefined flows for engaging customer experiences across any channel and device type.