Jacada Intelligent Assistant is always available to intuitively assist your customers with their simple or complex customer service support and/or sales related needs. Natural language processing allows the Intelligent Assistant to understand the intent of the customer and guided flows make it transactional for effective and efficient service. Reduce the cost to serve by providing exceptional customer experiences.
Jacada Intelligent Assistant is not only the culmination of our experience delivering customer service solutions for over 25 years, it is also the incorporation of the latest AI, Natural Language and robotic automation technologies to create bot driven outcomes.
Always available to intuitively support customers with their simple or complex customer service support and/or sales related needs, the solution utilizes the best of breed natural language processing to understand the intent of the customer. Integration with backend systems and robotic automation, make the Intelligent Assistant transactional in nature, extending the capabilities of the Intelligent Assistant far beyond simple question answering.
We evaluated the needs of an enterprise in deploying an effective chatbot and seized on weaknesses with existing offerings. From the ability to add automation, utilizing best-of-breed NLP, reuse of existing knowledge silos, graphical designers, and multi-channel, we believe we are the first chatbot framework to build truly enterprise-ready chatbots.
Intelligent Assistant will engage customers and prospects on both the voice and digital channel, understand their intent, participate in the exchange of dialog and fully assist in accomplishing transactions to drive positive outcomes.
Customers are able to interact with Jacada Intelligent Assistant directly from an organizations webpage. The interface can be integrated directly into a search-based support webpage or a separate chat interaction popup. The Intelligent Assistant utilizes natural language processing to communicate with the customer and understand the intent of the inquiry. By communicating with the customer, Jacada Intelligent Assistant is capable of servicing their inquiry and completing the transaction.
Included with Jacada Intelligent Assistant is the Jacada Interaction Platform. A simple to deploy, cloud based or on-premises visual interaction designer. This is where you will train the natural language processing engine as well as build predefined flows for engaging customer experiences across any channel and device type.