Jacada Workspace Agent Desktop™ 

A Unified Desktop Solution to Eliminate Application Complexity and Simplify Omnichannel Interactions

jacada workspace agent desktop

Purpose built to provide an improved customer service experience by streamlining the agents interactions with a large number of systems.

Uncluttered Workspace

Reduce complexity by unifying numerous applications into a single agent workspace

Omnichannel Interactions

Let your customers communicate on their channels of choice without increasing the complexity of service

Improved Data Entry

Eliminate the need for copy-paste or re-typing data – Reduce After Call Work (ACW) and Average Handle Time (AHT)

Quality Customer Service

Allow your agent to focus on the customer rather than the complexity of having to deal with numerous applications