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Ziggo selects Jacada Customer Service Technology to Simplify Agent Processes and Enhance Customer Experience

Ziggo selects Jacada Customer Service Technology to Simplify Agent Processes and Enhance Customer Experience

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Jacada signs a material software license support and services agreement with the Netherland’s largest cable operator continuing its expansion in Europe

ATLANTA – Nov 2, 2012 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has been chosen as the customer service enterprise software solution provider for Ziggo, the largest cable operator in the Netherlands.  Ziggo serves around 2.9 million households, with 1.8 million internet customers, more than 2.2 million customers for digital television and 1.5 million telephony subscribers.  Over the multiple year agreement, Jacada will provide Ziggo with solutions to integrate and automate vital applications enabling Ziggo customer service agents to easily navigate through customer data.

Jacada solutions optimize the effectiveness of contact center interactions and provide automation to customer service processes, two important functions in the telecommunications industry. “We are proud to join with Ziggo in their mission to give customers the easiest and most pleasurable experience in the field of information, communication, and entertainment in this constantly changing world,” states Guy Yair, Jacada Co-Chief Executive Officer.  “Ziggo’s commitment to the customer experience aligns perfectly with Jacada’s vision of simplifying the customer experience.  We look forward to being an asset to their continued success in delivering positive customer interactions.”

About Jacada

Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile or at the retail store. Jacada projects often deploy in less than six months, and our customers can often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.Jacada.com.

To learn more about Zigoo, visit http://ziggo.com/en

A. Lee Judge
Marketing Programs Manager
[email protected]


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