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New Solution Support Option Now Available from Jacada

New Solution Support Option Now Available from Jacada

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Comprehensive support for Jacada solutions replaces typical software maintenance plans and alleviates drain on customer’s IT resources

ATLANTA, GA – March 2, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, today announced a new business support offering, Jacada Solution Support, which provides end-to-end support for the company’s contact center solutions.

The new support suite will remove the support burden from an organization’s IT group and allow it to focus on core systems instead of administering third-party solutions.

“At Jacada, we highly value our customer relationships,” said Tom Clear, chief executive officer at Jacada. “Solution Support is a no-worries, value-add option which ensures our customers get the most out of their Jacada investment.”

Clear continues: “Solution Support typically includes dedicated Jacada resources and a solution support advisor, who is the single point of contact for support issues. We’re very pleased to offer our customers this flexible support offering which affords them priority service.”

Solution Support encompasses traditional software maintenance and service warranty features as well as preventative “health checks” to the installed Jacada solution, regardless of the level of changes to the existing system or infrastructure. Jacada Solution Support includes diagnostics, problem isolation and issue resolution; periodic solution status and review; corrective, adaptive and preventative maintenance; change control; and product upgrade support. It also covers support for major upgrades, once every three years.

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words “may,” “could,” “would,” “will,” “believe,” “anticipate,” “estimate,” “expect,” “intend,” “plan,” and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company’s ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.

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