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Major European Telecom Extends Agreement with Jacada to Simplify Agent Processes and Enhance Customer Experience

Major European Telecom Extends Agreement with Jacada to Simplify Agent Processes and Enhance Customer Experience

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Jacada again extends its material software license, support, and services agreement with leading European cable operator

ATLANTA – Jan 23, 2015 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.

The cable provider serves millions of households, internet customers, digital television, and telephony subscribers.  With this material extended services agreement, Jacada will further optimize the effectiveness of contact center interactions and provide automation to customer service processes; two important functions in the telecommunications industry.

“Our continued partnership with this company has proven to be another successful one and we are proud to extend the opportunity to provide the high quality of service that this company provides its customers daily,” says Guy Yair, Jacada Co-Chief Executive Officer. “This additional extension allows Jacada to continue its provision of innovative and cost effective solutions, enabling this major telecom to continue to provide a consistent and pleasant customer service experience through every channel of communication with their customers.”

About Jacada

Jacada provides solutions that simplify and improve the effectiveness of customer interactions.  Jacada’s mobile, customer, agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction, and provide a complete return on investment within the first year after deployment.  Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.jacada.com.


A. Lee Judge
Marketing Programs Manager
[email protected]


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