Jacada’s UI for CRM was named amongst the top 20 products in the CRM category, recognized for its innovative User Interface, simplifying CRM usability and customer interactions.
Munich – Apr. 17, 2012 – Jacada Deutschland GmbH., a leading global provider of customer service solutions, designed to improve the customer experience, today announced that Jacada UI for CRM, has been awarded the INNOVATIONSPREIS-IT Best of 2012 for innovative midsize industry solutions from Germany’s Initiative Mittelstand, in the CRM category.
The renowned contest featured over 3200 nominated products, with more than 100 products nominated in the CRM Category, placing Jacada UI for CRM amongst the top 20 products in the CRM category.
Jacada UI for CRM is the industry’s first product designed exclusively to improve how call center agents interact with their organization’s existing CRM system. The innovative user interface (UI) for CRM systems, provides all customer information in a single view, helping deliver information when needed, and in the context of the customer interaction taking place. The result is an improved agent experience and increased customer satisfaction.
With more than 20 years of experience, Jacada is a trusted customer service advisor to organizations, providing end-to-end customer service solutions across multiple channels, regional professional services, and a solution-support infrastructure to leading EMEA organizations such as O2 Telefonica UK and Germany’s Kabel Deutschland.
Jacada provides solutions that optimize and improve the effectiveness of customer service interactions. Jacada agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within the first year after deployment.
Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.Jacada.com
Jacada Deutschland GmbH