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Jacada Webinar Offers Tips on Agent Desktop Agility and Rapidly Responding to Change

Jacada Webinar Offers Tips on Agent Desktop Agility and Rapidly Responding to Change

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Attendees to learn how to rapidly respond to business changes, modify call flows, manage rules for technical support and streamline user interface development

ATLANTA—Nov. 17, 2011—Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, is hosting the free webinar, “Contact Center Agility: Moving at the Speed of Business.” The event will be at 2 p.m. EST on Tuesday, Dec. 6, 2011.

Progressive businesses move fast. Your call center needs to adapt to changing business requirements on a daily basis. New Marketing promotions, new product discounts, and changing support information all need to be made available on the agent desktop in near real-time. IT departments are facing ever increasing project backlogs and competing priorities. Seemingly simple changes can take weeks or months to be reflected on the agent desktop and even longer to result in benefits to customers.

The event will be an informative session that will introduce you to Jacada’s highly innovative user interface delivery model that gives companies the ability to create an optimal agent desktop experience. This webinar will introduce you to Jacada WorkSpace Agent Desktop with Dynamic Views and show you how your contact center agent desktop can rapidly respond to changing business requirements.

“With the addition of Dynamic Views to Jacada WorkSpace Agent Desktop, for the first time ever, companies have full ownership and control of the agent’s desktop and can rapidly deliver the optimal agent desktop experience,” said Gideon Hollander, co-chief executive officer of Jacada. “This webinar will demonstrate the ease of a unified desktop and benefit to consumers.”

In this webinar attendees will learn how to:

  • Respond rapidly to business changes
  • Modify call flows to respond to new marketing promotions
  • Manage rules for technical support and troubleshooting
  • Streamline User Interface (UI) development

This event will benefit Contact Center Professionals such as:

  • Senior Level VPs and Directors who are accountable for strategic planning and alignment.
  • Contact Center Managers responsible for operational and tactical plans.
  • Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring.
  • Analysts who want to stay abreast of new contact center technologies.
  • CIOs who desire financial improvements from enhanced call center operations.
  • CTOs that require integration of call center processes with other internal departments.

About Jacada
Jacada provides solutions that optimize and improve the effectiveness of customer service interactions. Jacada agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within the first year after deployment.

Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at

A. Lee Judge, 770-776-2326
Marketing Programs Manager
[email protected]

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