County welfare services provide better customer experience through Jacada Visual IVR
Atlanta, GA – Jan 4, 2016 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced today that a county consortium in one of the United States’ largest states has chosen to implement Jacada Visual IVR to reduce cost and improve customer service. Jacada Visual IVR will allow constituents to receive a better customer experience while working with the welfare services provided by their county.
Through a Jacada partner, the state agency will introduce Jacada Visual IVR as a self-service platform to assist users in submitting applications, checking status of applications, and submitting qualification documents.
The Jacada Visual IVR solution provides consumers an effortless way to connect with companies and state agencies from their device of choice to get immediate answers. It enables them to connect with the right people in the agency efficiently and in a personalized manner. Jacada Visual IVR increases communication efficiency, decreases the cost to serve, and provides a better overall consumer experience.
“As Jacada gains additional customers in the public sector, more and more innovative use cases for Jacada Visual IVR are realized”, says Guy Yair, Co-Chief Executive Officer of Jacada. “While reducing the cost of service for this government agency, Jacada’s Visual IVR solution will provide a more efficient and effective customer interaction, leading to an overall better customer experience.”
Jacada Inc. enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
A. Lee Judge
Senior Digital Marketing Manager