Certified integration extends existing IVR applications with visual menu options and drag-and-drop designer
Atlanta, GA –Aug 26, 2015 – Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that its Visual IVR solution has been certified on Cisco Customer Voice Portal (CVP) 10.5. Available through the Cisco Marketplace, Jacada Visual IVR is designed to improve the customer experience of traditional Voice IVR systems by offering a convenient way for customers to “touch” their way through a traditional IVR on their smartphone instead of listening to voice prompts.
As a Certified Cisco Compatible Technology Solution, Jacada Visual IVR integrates with the portal to re-use and extend the proven integrations and applications already deployed. Other advantages include:
• Rapid implementations; within days or weeks rather than months
• Ability to extend CVP flows to make use of “visual only” features using the drag-and-drop designer
• Bridging the gap between self-service and traditional voice channels
• Seamless customer connection to live agents without the need to repeat information
“The technology team at Jacada continuously sets the bar in the Visual IVR market by deploying solutions that enhance the capabilities and performance of widely used platforms such as the Cisco Voice Portal.,” said Guy Yair, Co-CEO, Jacada. “Jacada remains committed to working with its customers to deliver proven and tested customer engagement solutions. Adding Cisco certification to our solutions such as Visual IVR provides our customers and partners assurance that we know and understand their chosen technologies.”
Jacada Inc. enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
A. Lee Judge
Senior Digital Marketing Manager