ATLANTA — Oct. 11, 2011—Jacada, Inc., a leading global provider of call center technology designed to improve the interaction between agents and their customers, announced today the latest release of its leading web-to-host solution, Jacada® Interface Server (JIS) V9.0. With updated browser support and extensions to the Jacada knowledge base, JIS V9.0 enables customers to stay current on their strategic technology stacks while continuing to protect their legacy system investments.
JIS is a robust and feature-rich web-to-host solution that enables call center agents to utilize modern graphical user interfaces verses green screens. With the ability to convert both mainframe and IBM Series i (AS/400) applications from the same tool, this latest version of JIS extends the runtime platforms to support modern day application servers, including Oracle Weblogic and IBM WebSphere.
“Jacada® Interface Server is the heritage of our company, and I’m really excited to see how, as a result of our continued investment in this product, it continues to be well received by our customers,” said Gideon Hollander, co-chief executive officer of Jacada. “We have an enviable market share for host modernization and this new version demonstrates our commitment not only to maintaining and growing our market, but also serves to protect our customers’ investment by offering continued upgrade paths.”
Jacada® Interface Server incorporates a KnowledgeBase that serves as a rules-based engine that in turn acts as a global repository for an organization’s interface standards. Every interface built automatically inherits the Jacada KnowledgeBase definitions, ensuring consistency across any application.
Jacada provides solutions that optimize and improve the effectiveness of customer service interactions. Jacada agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within the first year after deployment.
Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.Jacada.com
A. Lee Judge, 770-776-2326
Marketing Programs Manager