Live roundtable features social media thought-leaders Brent Leary and Esteban Kolsky
ATLANTA – May 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations has announced that the company will host a webcast on Wednesday, May 19, 2010 with Social Media experts, Brent Leary and Esteban Kolsky. The session will explore the complexities of social media and its growing intersection with customer experience management.
“Social media represents a incredible vehicle for improving customer relationships if organizations know how to embrace it,” said Richard Stern, senior vice president of global marketing for Jacada, “Brent Leary and Esteban Kolsky are pioneers in social media and we’re excited to engage them in a frank discussion on the impact social media is having on CRM and what constitutes best practice in 2010.”
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. Brent Leary is a crm industry analyst, advisor, author, speaker and award winning blogger. Together, they are two of the most influential, emerging thought-leaders in the sCRM space and are regularly featured in “who’s who” lists of social CRM experts.
The webcast titled, “The Intersection of Social Media and Customer Experience, ” will be held on Wednesday, May 19, 2010, at 11:00 am eastern time. A question and answer session will be held at the end of the webcast. The live webcast will be hosted by Jacada and is complimentary to all participants. For more information or to register, go to http://www.jacada.com.
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, intelligent desktop, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; London, England and Munich, Germany. Jacada can be reached at www.jacada.com.
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