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Jacada Signs a Material Service and Solution Support Agreement with Kabel Deutschland, Germany’s Largest Cable Operator

Jacada Signs a Material Service and Solution Support Agreement with Kabel Deutschland, Germany’s Largest Cable Operator

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ATLANTA – August 18, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that is has expanded its relationship with Kabel Deutschland. Revenue from these material agreements will be recognized over current and future quarters.

Kabel Deutschland, the leading cable network operator and Triple Play provider in Germany, serves up to nine million households in 13 German federal states. The company offers digital program packages, video-on-demand services, broadband Internet access and telephony via TV cable, making Kabel Deutschland Germany’s one of the largest provider of Triple Play services.
Under the new agreement, Jacada will continue to provide ongoing professional and solution support services to Kabel Deutschland in support of the company’s unified agent desktop project of which Jacada’s solution was successfully implemented in 2010.

“We have been working successfully with Kabel Deutschland since 2008. We are very pleased with the success it has experienced with Jacada and we are thrilled to expand our engagement” said Giddy Hollander Jacada’s co-CEO.

“Our call center is the core of our customer interactions, so improving the processes and the ease in which agents can help customers, directly determines our business success,” said Peter Halser, Head of Development at Kabel Deutschland. “Jacada has shown their expertise in streamlining customer service environments and we are experiencing steady improvements in our handle times and training times, as well as a dramatic improvement in customer experience.”

About Kabel Deutschland

Kabel Deutschland (KD), Germany’s largest cable operator, offers its customers digital, high definition (HD) and analog TV, Pay TV and DVR offerings, Video-on-Demand, broadband Internet (up to 100,000 Kbit/s) and fixed-line Phone services via cable as well as mobile services in cooperation with an industry partner. The publicly listed company (MDAX, MSCI Europe, Stoxx 600 Europe) operates the cable networks in 13 German federal states and supplies its services to approximately 8.7 million connected households.

About Jacada

Jacada provides solutions that optimize and improve the effectiveness of customer service interactions.  Jacada agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment in as little as 12 months after deployment.

Founded in 1990, Jacada operates globally with offices in Atlanta, USA; Herzliya, Israel; London, England; Munich, Germany; and Stockholm, Sweden.

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words “may,” “could,” “would,” “will,” “believe,” “anticipate,” “estimate,” “expect,” “intend,” “plan,” and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company’s ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.
Jacada is a trademark of Jacada Ltd. All other brands or product names are trademarks of their respective owners.

Caroline Cronin
Chief Financial Officer
(770) 776-2204
[email protected]

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