Investors show confidence in Jacada customer service automation vision
ATLANTA, Jan. 09, 2018 (GLOBE NEWSWIRE) — Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience, announced an equity investment of $4.5 million from multiple investors including Israel Growth Partners (IGP), a Private Equity investment firm and other existing shareholders. In support of Jacada’s history of solid execution and focused Customer Service Automation vision, the funds will be targeted at expediting development of innovative automation and bot technology used to drive efficiency in customer service operations.
Jacada’s 27 years of experience and technology has enabled some of the world’s largest enterprises to automate and optimize contact center and customer interactions. In addition to bringing Innovation Award winning technologies such as Jacada Agent Guidance and Visual IVR to market, Jacada’s proven experience in contact center automation solutions remains at its backbone. With Jacada Automation as a platform, the recent investment will lead to even more substantial developments in Jacada Self-Service and Assisted Service solutions including:
- Virtual Customer Assistants and Chat Bots
- Desktop Unification and Automation
- Agent Guidance
- Agent Personal Assistant
- Visual IVR
“The financial show of confidence by our investors strengthens Jacada’s ability to bring our innovative solutions and continue leading this exciting market,” says Yochai Rozenblat, CEO of Jacada. “Our vision to automate customer service operations for our clients will be realized through the innovation of our development team that stands on a solid history of contact center integration, automation, and optimization.”
Jacada Inc. helps enterprises to significantly reduce costs of their customer service operations by deploying automation solutions and contextual bots. From guiding the assisted service contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates service interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
A. Lee Judge
Senior Digital Marketing Manager