Jacada’s Visual IVR Honored by Multiple Bodies for Exceptional Speech & Related Technology
ATLANTA – Sep. 29, 2014 — Jacada announced today that TMC, a global, integrated media company, has granted Jacada Visual IVR with a 2014 Speech Technology Excellence Award.
This tenth-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech and related technology solutions that improve the bottom line for their customers. Jacada Visual IVR is a visual representation of the existing IVR system, easily accessible from the company’s website or from any mobile device. This convenient and visual menu driven interface to the IVR enables users to quickly select the options they need, enter complex data, or choose a warm and seamless transition to live agent support. Visual IVR allows organizations to collect important call information before connecting the caller to the agent; cutting down call handle time. Utilizing this information, Visual IVR can route the call to the right agent, and at the same time reduce the number of ‘zero-outs’ of customers getting frustrated with the IVR tree. A typical Visual IVR implementation has a ROI of less than a month.
“Jacada has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech and related technology industry. Visual IVR has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.
Earlier this year, Jacada’s Visual IVR was also recognized by the following leading industry bodies:
Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service and visual IVR solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information
A. Lee Judge
Marketing Programs Manager
203-852-6800, ext. 287