Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announces that its Jacada Agent Scripting, Jacada Workspace™ Agent Desktop, and Multi-Channel Agent Desktop products are now available through Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance, through the Avaya DevConnect Select Product Program.
The Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya’s portfolio.
The Jacada products offered through the program have been compliance-tested for compatibility with Avaya Aura® Communication Manager and Avaya Aura Experience Portal. By integrating with an Avaya platform, businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
As part of Avaya’s orderable solution set, Jacada solutions can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates Jacada Agent Scripting, Jacada Workspace Agent Desktop, and Multi-Channel Agent Desktop products.
Jacada and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
Streamlined ordering through the Select Product Program is available in the U.S., Canada, EMEA, Mexico, and Asia Pacific. Offers may vary by country. Delivery, implementation, service and support are provided by Select Product Program companies.
“As a member of the Select Product Program, Jacada helps customers increase the value of their Avaya solution by enhancing call center operations. Customers who deploy Jacada’s unified desktop and agent scripting products alongside their Avaya solution can reduce AHT, increase FCR, and reduce IT costs – all with simplified deployment and maintenance.”
— Guy Yair, Co-CEO, Jacada
“The inclusion of Jacada’s customer service solutions in the Select Product Program helps Avaya customers increase their efficiency and productivity, and deliver improved customer experiences. With Avaya and Jacada, our customers can reduce the cost of their operations and simplify customer interactions across multiple touch points.”
— Eric Rossman, vice president, Developer Relations,
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Jacada Inc. enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
A. Lee Judge
Senior Digital Marketing Manager