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Jacada Extends Avaya Aura® Experience Portal IVR to the Smartphone with a Visual Interface

Jacada Extends Avaya Aura® Experience Portal IVR to the Smartphone with a Visual Interface

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Jacada Visual IVR for Avaya enhances the traditional Voice IVR experience by bringing the touch interface smart phone users have come to expect

ATLANTA– Sep. 15, 2014 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the public availability of Visual IVR for Avaya. Designed to improve the customer experience with traditional Voice IVR systems, Visual IVR for Avaya significantly reduces call times, reduces inbound call volume and improves customer satisfaction by offering a convenient way for customers to “touch” their way through a traditional IVR on their smart phone instead of listening to voice prompts.

Delivering a more sophisticated experience than a traditional IVR system, Jacada Visual IVR for Avaya presents consumers with a much greater range of options for resolving their questions or issues. Users are able to select menu options visually instead of listening for which keys to press, and experience advanced self-service capabilities with the rich features available on today’s mobile devices. Jacada Visual IVR for Avaya works closely with an existing Avaya Aura® Experience Portal deployment to re-use and extend the proven integrations and applications already deployed. This re-use enables a very short time to deployment, and low cost to configure, Visual IVR solution. The product also bridges the gap between self-service and traditional voice channels by allowing customers to seamlessly connect to a live agent to complete the interaction, without having to repeat information.

“Companies have invested significantly in their IVR infrastructure to improve the voice channel. Yet, we’re seeing a new generation of consumers who want to interact visually and through a touch interface” said Guy Yair, Co-Chief Executive Officer of Jacada. “With the release of Jacada Visual IVR for Avaya we are able to quickly extend an existing voice IVR and offer a visual interface, all within a matter of days.”

Jacada Visual IVR for Avaya works seamlessly with an organizations existing Avaya Aura Experience Portal IVR, allowing for a quick implementation. By reusing the existing voice IVR there is no need to develop new customer interactions which further improves the return on investment.

A webinar presenting Jacada Visual IVR for Avaya is being held on September 18th, 2014 and registrations are welcomed. For more information about Jacada Visual IVR for Avaya or to download the trial kit, visit the Visual IVR for Avaya page on Visual-IVR.com.

*Avaya and Avaya Aura are registered trademarks of Avaya, Inc.

About Jacada

Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service and visual IVR solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.

A. Lee Judge
Marketing Programs Manager
[email protected]

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