Expansion to address increased demand for enhanced award-winning customer service solutions
ATLANTA – Apr. 16, 2012 – Jacada Inc., a leading global provider of customer service solutions, designed to improve the customer experience, today announced its expanding global presence in key European countries including, Russia, France, Italy, Poland, Netherlands, Spain, Belgium, and the Nordics. With an extended presence in Europe, Jacada can better serve new and existing customers that are looking for cost-effective award-winning solutions for their contact centers.
With more than 20 years of experience, Jacada is a trusted customer service advisor to organizations, providing end-to-end customer service solutions across multiple channels, regional professional services, and a solution-support infrastructure to leading EMEA organizations such as O2 Telefonica UK and Germany’s Kabel Deutschland.
“Expanding our reach in EMEA presents Jacada with the opportunity to work with some very innovative companies,” says Guy Yair, General Manager & EVP, EMEA & APAC for Jacada. “As we get the opportunity to work with additional organizations, Jacada’s knowledge and understanding of the customer service challenges that organizations face continues to grow. We see this expansion as an opportunity to better serve these regions of the world and to continue to build upon our awareness of the key issues in the market.”
Jacada’s customer service solutions are designed to simplify the way customer facing agents interact with their customers by streamlining access to customer billing, account and promotional information. The recently launched Jacada UI for CRM, a user interface (UI) for CRM systems that provides all customer information in a single view, was just awarded the INNOVATIONSPREIS-IT Best of 2012 for innovative midsize industry solutions from Germany’s Initiative Mittelstand, in the CRM category..
“EMEA is a region that offers many chances for Jacada to not only extend our customer base, but our partnerships as well. Our presence as a global provider has now been strengthened, and it will ultimately enable us to engage in strategic relationships that benefit our customers and partners,” says Itzik Sadeh, Head of Channel & Marketing, EMEA & APAC for Jacada. “It will be exciting to see what new opportunities await for Jacada as we continue to grow and expand the business.”
With its global geographical presence and satisfied customers across multiple regions including North America, South America, EMEA and APAC, Jacada’s solutions serve a diversity of customers worldwide, enabling Jacada to continuously impact the global customer service industry.
Jacada provides solutions that optimize and improve the effectiveness of customer service interactions. Jacada agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within the first year after deployment.
Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.Jacada.com
A. Lee Judge