Jacada will deliver a Unified Desktop Customer Support solution for contact center operations
ATLANTA – March 25, 2014 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has entered into a material contract with a leading aerospace and defense technology company, acting through its implementation and outsourcing division to deliver an Agent Desktop Customer Support solution for its client’s contact center operations. The Jacada solution will include Jacada Workspace Agent Desktop, Jacada Integration & Automation, Jacada HostFuse, and Jacada Interface Server to provide a unified desktop that ties together the company’s CICS mainframe and multiple desktop applications (web and thick client) to provide a complete customer service solution.
The solution will enable a major utility client of the technology outsourcer to provide better customer service and ensure that the end consumer receives consistent, high quality service while saving money and driving operational efficiencies.
“We are happy to begin this relationship with a state-of-the-art company such as this to continue providing our solutions,” states Guy Yair, Jacada Co-Chief Executive Officer. “We are proud to demonstrate that our technology meets the standards of such Fortune 100 companies.”
Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service and visual IVR solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
A. Lee Judge
Marketing Programs Manager