Partnership will bring agent desktop and Visual IVR solutions to Australia, ASEAN, and India
Atlanta, Mar 19, 2015 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, and TeleApps, a global provider of dynamic solution integration and services to the Enterprise and Contact Centre industries, have announced their partnership to extend Jacada solutions in ANZ, ASEAN, and India. As a well-recognized player in the Avaya ecosystem and now a Jacada partner, TeleApps will assist in delivering flexible solution integration in the Contact Center space with focus on Jacada Agent Desktops,Agent Scripting, and Jacada’s unique Visual IVR offering.
As a local Delivery Arm and Systems Integration partner of Jacada, TeleApps will assist Jacada in delivery and presales in their established regions. TeleApps specializes in adapting their applications and services quickly and easily to the demands of their customers and recognizes the flexibility of Jacada products such as the Jacada Workspace Agent Desktop and Jacada Agent Scripting as strong assets in those efforts. Based off of their unique growth strategies, TeleApps will also extend adoption rates of Jacada Visual IVR while complementing their efforts to improve customer serviceability and bottom line revenues for call center customers.
“We already see opportunities on the horizon through our new partnership with TeleApps”, says Guy Yair, Co-Chief Executive Officer of Jacada. “The TeleApps team of local representatives and seasoned engineers have years of experience in the local market to ensure the highest caliber of competency in delivering our solutions.”
Jacada provides solutions that simplify and improve the effectiveness of customer interactions. Jacada’s mobile, customer, agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction, and provide a complete return on investment within the first year after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.jacada.com.
TeleApps is a leader in the APAC, MEA & Indian markets in the delivery of complex multichannel applications such as voice, email, chat, social media and video including systems integration. TeleApps combines specialist consultancy, application development and enterprise grade solutions to empower your organization delivering innovative and market driven applications, solutions and consultancy services that are focused on maximizing results to customers. TeleApps has established offices in Australia supporting the ANZ market, Singapore supporting ASEAN market, UAE supporting the middle-east & African markets, development resource center in India, office in United States of America and soon to open in United Kingdom. More information is available at www.teleapps.com.
A. Lee Judge
Marketing Programs Manager