Jacada and NucleusTeq Form Strategic Customer Service RPA Partnership

Jacada and NucleusTeq Form Strategic Customer Service RPA Partnership

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NucleusTeq Aims to Address Increasing Demand For Customer Service RPA Solutions Globally

ATLANTA, JAN 15, 2020 — Jacada, Inc., a global leader in customer service automation, has announced that a value-added reseller agreement has been signed with NucleusTeq, a US based company specializing in IT software services and engineering. The alliance between the two tech-forward companies will be a major game-changer for customers in the US and India looking to advance their digital strategy and deploy intelligent automation capabilities throughout their contact center operations.

The partnership will consist of NucleusTeq offering and providing support for Jacada’s rich Customer Service Automation portfolio, including intelligent agent engagement and self-service solutions. NucleusTeq customers will benefit from Jacada’s technology — designed to optimize employee experience (EX), improve customer experience (CX), and reduce the cost of operations — by way of its intelligent bots that provide call center agents with real-time guidance while automating manual tasks in the background.

The partnership reflects the perfect alignment between Jacada’s core values and NucleusTeq expertise in the development, deployment, and management of robotic automation solutions that improve both CX and EX via rich UX and progressive Robotic Process Automation (RPA) capabilities.

According to Jacada’s Channel Partners Director, Shabi Levi, “Our team agreed that NucleusTeq was exactly the type of company we wanted to advance and support Jacada’s intelligent automation technology. Given its established experience in bot automation and its impressive presence in the USA, UK, India, and Canada, we can only look forward to working hand in hand with NucleusTeq to enhance the value of its customers.”

“Our focused RPA is mainly used in customer service and contact centers. Partnering with Jacada was a natural progression for our company. Jacada, having all its solutions available in one unified platform, was the missing puzzle piece we were after. The association of both companies will benefit our clients and our clients’ clients”, says NucleusTeq’s Vice President of Enterprise Automation Practice, Vitesh Kohli.

For more details, including video demonstrations of Jacada’s automation technology, visit jacada.com. For press inquiries, contact Matthew Storm at [email protected].

About NucleusTeq

NucleusTeq is a software service, solutions and products company empowering and transforming customers’ business through the use of digital technologies such as Big-Data, Analytics, Cloud, Enterprise Automation, Block-chain, Mobility. It enables many Fortune 1000 clients in the US, Canada, UK and India navigate digital transformation, and as an integration partner, is instrumental in executing complex implementations for several global customers in the area of Telecommunication, Banking, Insurance, Healthcare, Media, Retail, Technology and Energy. More information is available at www.nucleusteq.com.

About Jacada, Inc. 

Jacada is the global leader in customer service automation with over three decades of experience automating end-to-end customer interactions for enterprise clients. Using a #Collaboration First approach to automation, Jacada’s solutions bring together rich UX design, real-time guidance and intelligent automation capabilities powered by customer service RPA to create truly collaborative experiences between customers, employees and robots within a single low-code automation and AI hub. More information is available at www.Jacada.com

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