The strategic partnership will enable Spanish customers to benefit from Jacada’s award-winning customer service solutions
ATLANTA — Apr. 24, 2012— Jacada, Ltd., a global customer service and process optimization solution provider, and Datapoint Spain, a leading integrator of contact center and communication solutions, today announced the formation of a mutual partnership that introduces innovative customer service solutions to the Spanish customer service and call center markets.
Datapoint Spain strives to maximize the potential of its customers’ contact centers and communications, helping them attain their organizational objectives. By partnering with Jacada, Datapoint Spain can now offer its customers solutions that enable both the IT and Business departments to reduce operational costs while increasing customer satisfaction and loyalty. As a result, Datapoint is able to deliver top-of-the-line customer experience capabilities to their valued customers.
Jacada recently announced an expansion in key EMEA countries, and part of the company’s expansion strategy includes building successful partnerships with leading EMEA Service Integrators. “Our partnership strategy is simple,” says Itzik Sadeh, Head of Channel & Marketing, EMEA & APAC for Jacada. “We are committed to our partners’ success, and we are confident in the effectiveness of our solutions. This is a great opportunity for Jacada to join forces with Datapoint Spain, a leading technology provider with a proven track record and an abundance of satisfied users across Spain.”
Jacada’s products are specifically designed for the unique needs of the contact center. Its customized solutions streamline an agent’s job, enabling faster problem diagnosis and resolution — thereby reducing the amount of customer effort and increasing customer satisfaction.
“We aim to provide our customers with leading technology, combined with extensive expertise and sector specific knowledge. Our partnership with Jacada enables us to deliver a comprehensive customer service solution that allows our customers to improve their own customer service delivery while streamlining associated costs,” said Enrique Amat, Spain’s Country Manager at Datapoint. “With Jacada, we are confidently providing our customers best-of-breed customer service solutions backed by Jacada’s 20 years of expertise and innovation.”
Jacada provides solutions that optimize and improve the effectiveness of customer service interactions. Jacada agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within the first year after deployment.
Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.Jacada.com
Datapoint is an established and trusted integrator of contact centre and communication solutions with more than 42 years’ experience. Datapoint’s offices are located in Barcelona, Dublin, London, Madrid, Milan, Munich, Paris and Utrecht. Datapoint specializes in combining technology from the leading vendors with the skills of its own experts based throughout Europe to provide a complete solution. Datapoint has more than 550 clients in 41 countries, including responsibility for supporting over 5,000 sites in those territories. In Spain, Datapoint has implemented and maintained more than 34,000 Call Center sites and more than 1,000,000 customer interactions per day. More information is available at www.datapoint.com
A. Lee Judge
Marketing Programs Manager