Partnership provides availability of Jacada products to complement Cognizant’s service offerings
ATLANTA – Sep 5, 2013 — Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced a global strategic partnership agreement with Cognizant Technology Solutions, a global leader in enterprise consulting solutions and outsourcing services. Under the partnership, Cognizant will incorporate Jacada’s Customer Service Technology solutions into their global delivery network to provide complete solutions to simplify customer interaction.
Cognizant is dedicated to helping clients grow through combined business-IT knowledge, thoughtful innovation and global scale. Together, Jacada and Cognizant offer a comprehensive set of customized contact center solutions designed to enhance the customer experience across multiple channels, as well as directly impact operating costs and improvement of business processes.
“Customer Care is going through significant transformation with the evolution of Social, Mobile, Analytics and Cloud technologies and our customers are looking for solutions that can revolutionize Consumer Experience. The partnership with Jacada, a company that specializes in transforming customer experience in Contact Centers and Customer Care with path breaking solutions such as Visual IVR, will fit into Cognizant’s Customer Solutions strategy of advising and delivering Next Generation Customer Experience solutions to our Customers,” says Hari Raja, head of Cognizant’s CRM Practice in the Americas.
“The partnership with Cognizant, a company that is considered one of the premier business and IT services firms in the customer service domain, is part of Jacada strategy to enhance our go to market strategy with key dominate players. This partnership gives them the ability to differentiate their solutions using our comprehensive product suite around call center and self service with our new visual IVR solution,” says Guy Yair, Jacada Co-Chief Executive Officer. “We look forward to growing our global reach with Cognizant as we continue to compliment their offerings with innovative and cost effective customer service technology solutions.”
Jacada solutions improve an organization’s customer experiences and reduce their operational costs. Jacada enables them to deliver advanced customer and agent interactions by implementing cutting‐edge mobile customer service and visual IVR solutions, simplified agent desktops, and process optimization products. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 162,700 employees as of March 31, 2013, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
A. Lee Judge
Marketing Programs Manager