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Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service

Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service

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In response to the increasing demand for Customer Service Automation Solutions, this partnership brings Jacada’s Customer Automation Solutions to Spain and Portugal

Madrid, Spain, December 2, 2019 – Grupo Oesía, a multinational Madrid-based company specializing in IT and engineering; and Jacada, Ltd., a leading worldwide provider of customer service robotic process automation (RPA), just announced a partnership that will improve the way that call centers operate in Spain and Portugal.

The partnership’s focus will consist of Grupo Oesía offering and providing support for Jacada’s rich Customer Service Automation Portfolio to its customers in the region.

The alliance between the two tech-forward companies will be a major game changer for customers looking to advance their digital strategy and deploy intelligent automation capabilities throughout their contact center operations. Grupo Oesía will be offering Jacada’s complete solutions portfolio—solutions which significantly reduce the costs of customer service operations by deploying innovative automation solutions.

Teaming up makes perfect sense, as Grupo Oesía provides expertise in the development, deployment, and management of robotic automation solutions that improve both the customer experience (CX) and the employee experience (EX), and improving user experience is core to the culture of Jacada.

José Ignacio García, Jacada’s sales executive for the region, agrees that Jacada and Grupo Oesía make perfect partners, saying, “the moment we met the team at the Grupo Oesía headquarters in Madrid, we agreed that this was exactly the type of company we wish to partner with. With the aid of its established and impressive presence locally advancing our Intelligent Self-Service and Agent-Engagement solutions, we look forward to improving call center operations across the region.”

Oesía’s customers and others in the region will benefit from Jacada’s Smart Solutions by way of intelligent bots that provide real time guidance to live call center agents while also performing manual tasks in the background—delivering truly smart automation and improving both the CX and the EX.

“Our focused Robotic Process Automation (RPA) is mainly used in customer service and contact centers. Partnering with Jacada was a natural progression for our company. The unique platform Jacada, having all its solutions available in one unified platform, was the missing puzzle piece we were after. The association of both companies will benefit our clients and our clients’ clients”, says Omar Siddiqi, Grupo Oesía´s Director of the RPA Center of Excellence.

About Grupo Oesía

Grupo Oesía is a multinational Spanish company specializing in Information Technologies and Engineering. Grupo Oesía is headquartered in Madrid and carries out projects in over 20 countries with a significant presence in Spain and Latin America. The company is focused on a wide range of IT solutions, both in-house and third-party products and services managed under international quality standards. Key lines of business include software development, infrastructure & systems management, BPO, cybersecurity, and automation. More information is available at https://grupooesia.com/en/rpa/.

About Jacada

Jacada is the global leader in customer service automation with over three decades of experience automating end-to-end customer interactions for enterprise clients. Using a #CollaborationFirst approach to automation, Jacada’s solutions bring together rich UX design, real-time guidance and intelligent automation capabilities powered by customer service RPA to create truly collaborative experiences between customers, employees and robots within a single low-code automation and AI hub. More information is available at www.jacada.com.

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