Jacada Workspace Agent Desktop Honored for Exceptional Innovation
ATLANTA, Jan. 26, 2012 — Jacada, Inc. announced today that TMC, a global, integrated media company, has named Jacada Workspace Agent Desktop as a Customer Interaction Solutions 2011 Product of the Year Award winner. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers, and teleservices since 1982.
Each year, Customer Interaction Solutions magazine awards its Product of the Year awards to companies that have demonstrated extraordinary technological advancements and application refinements. “Jacada was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Jacada Workspace Agent Desktop has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Jacada has earned its place with this distinguished honor.”
With Jacada Workspace Agent Desktop, contact center leaders are able to integrate vital applications and multiple channels of communications with the customer into a single, optimized view. Using Dynamic Views, IT can build components and back-end integration services and then package these as visual drag-and-drop widgets for use by Business. In this way, IT maintains control of technical integration, yet allows Business to work on creating the user interface, resulting in a dramatically reduced time-to-market.
“Multiple applications on a call center agent’s desktop can decrease average handle time and other productivity metrics. Jacada Workspace condenses all of the applications into one simple-to-use platform,” said Gideon Hollander, co-chief executive officer of Jacada. “Our customers have found that this solution has transformed the agent desktop with an easy-to-use, feature-rich, and cost-effective application.”
Jacada previously earned Customer Interaction Solutions’ Product of the Year award in 2010, again for Jacada Workspace Agent Desktop and in 2009 for Jacada® Advisor, a technology-enablement solution that is designed to simplify the complexity of existing customer service desktop applications and reduce the amount of training required to work with those applications.
The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
Jacada provides solutions that optimize and improve the effectiveness of customer service interactions. Jacada agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within the first year after deployment.
Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.Jacada.com.
A. Lee Judge
Marketing Programs Manager