- Workflows that automate processes and guide agents during every step of a conversation with a customer.
- Robotic process automation (RPA) bots that automate manual tasks on the agent’s desktop.
- Virtual assistants answer questions proactively and surface relevant articles at the right time, as well as coaching bots that offer timely tips for agent improvement.
Jacada has proven its ability to deliver on the business case for agent assist by reducing agent onboarding time by 75%, errors by 90%, and agent attrition by more than 20%. The partnership builds on this industry leadership by enabling organizations to expand contact center automation and efficiency, which in turn drives benefits enterprise-wide.
Jacada is the leading provider of contact center automation software, recognized for its unified intelligent virtual agent and robotic process automation capabilities. Contact center and customer experience leaders at Fortune 1000 companies trust Jacada with assisting customers and agents during moments that matter. Business analysts and developers use our low code automation platform to build and launch real-time assistance solutions leveraging AI and RPA in weeks and realize return on investment in months.