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ATLANTA, GA – February 18, 2010 – Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer experience management and process optimization solutions for customer service operations, today announced the general availability of Jacada® WinFuse 5.5.

The Jacada WinFuse service enablement and desktop automation solution, first introduced by the company in 2004, allows Windows client/server and web applications to be "service enabled" and helps organizations unify multiple applications into one desktop presentation, improving efficiency and accuracy by eliminating redundant data entry, and resulting in streamlined business processes.

Jacada WinFuse 5.5 now supports non-invasive integration with Oracle Forms and the .NET framework, expanding the product's application integration capabilities and reducing the need for extraneous custom coding. The new product retains its capabilities to facilitate the acceptance of service-oriented architectures (SOA) and participation within the context of an Event Driven Architecture (EDA, i.e. event publishing).

"Jacada is dedicated to continued innovation in customer experience optimization solutions," said Richard Stern, senior vice president of global marketing, Jacada. "This release of Jacada WinFuse expands our market reach and provides a viable, cost-effective solution for those customers burdened by application complexity on their customer service desktop that are looking for a simplified yet dynamic interface."

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.

Jacada Media: Ann Conrad 770-776-2382 [email protected]

Investor Relations Contact: Peter Seltzberg Hayden IR 646-415-8972 [email protected]

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